Note: The job is a remote job and is open to candidates in USA. Zayo provides mission-critical bandwidth and communications infrastructure solutions through extensive fiber and optical networks. The Network Engineer II - Optical designs, engineers, and implements DWDM network capacity, coordinates service fulfillment with internal teams and project managers, and supports provisioning, equipment deployment, and network operations while meeting delivery targets.
Responsibilities
- Design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks
- Work with Project Managers to effectively deliver service requirements to customers
- Design DWDM network per Network Architectures standards and future growth of our network and customer base. Implement DWDM wave circuit designs for the core of the network as needed. Creates Engineering Design Packages that are discernible by Operations personnel
- Provide timely updates to project managers and leadership for service deliverables and due dates
- Review capacity request for correctness and clarifies any design related items back to the responsible departments
- Maintain specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database
- Provide support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues
- Open, forecast, and maintain a budget based off of the service commitments
- Secure quotes from our optical vendors, orders equipment, moves equipment from inventory to the field, writes scopes of works for installation of equipment
- Exercise interpersonal skills in working with all internal customers
- Perform other related duties or projects as assigned by management
- Manage workload to identify critical issues and prioritize those items that must be completed daily
- Work around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates. Show initiative in getting work done
- Participate in operations-related projects, as needed
- Support manager during customer or network escalations as requested
- Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed
Skills
- Bachelor's degree in a technical discipline or equivalent education, training and/or experience
- Minimum of three (3) years telecommunications and/or data networking experience
- Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution
- Excellent verbal and written communication skills
- Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology
- Experience using Microsoft Office or Google programs and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables
- Familiarity with majority of the below products:
- Optical Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia
- Salesforce, ServiceNow, Sitetracker equivalents
- Telecom inventory systems, Metasolv is a bonus
- Microsoft Office and Google programs, specifically Visio, Excel or G equivalent
- Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future
Benefits
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Company Overview