Note: The job is a remote job and is open to candidates in USA. Benefit Harbor provides benefits administration technology and compliance solutions for employers. The Benefits Administrator supports the Client Manager with day-to-day benefits administration, client renewals, documentation, and operations while collaborating with EDI teams to research and resolve discrepancies. The role also manages client communication, system and site testing, training, escalations, and process improvements.
Responsibilities
- Serves as a point of contact for clients and responds to the day to day administrative requests from client and internal partners
- Maintains positive response time (standard 24-48 Hours) to all clients and internal inquiries along with timely follow through with resolution
- Completes daily tasks and is responsible for identifying trends and concerns to work through with the Client Manager
- Supports call center with client specific training, escalations and resolution
- Assists in updating requirement documents for system builds and self-service sites (this includes benefit class grids, rates, site verbiage and documents, system access, etc.)
- Support and lead renewal builds, including administrative sites, self-service and EDI Files
- Test administrative and self-service sites, track and monitor changes, and demonstrate sites to client and broker
- Document and preform processes necessary to meet all deliverables outlined in the Benefits Administrator guide for each client
- Present, demonstrate, and train both internal and external customers on administrative and self-service site for open enrollment demonstrations
- Research client escalations; provide support to client, carrier, vendor and internal team members from the initial contact through resolution
- Continuously look for ways to provide process improvements for the delivery of service to clients
Skills
- Strong knowledge of Microsoft Office including Excel
- Experience in Excel utilizing basic functionality, filter, sort, VLOOKUP, and simple formulas
- Strong analytical skill-set and ability to use data to define and resolve issues
- Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
- Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
- Demonstrated ability to provide superior Customer Service
- Present solutions in a well-organized and clear fashion
- Must possess strong follow up and follow through skills with sense of urgency and attention
- Experience in working collaboratively and building teams
- Strong work ethic and self-starter, able to effectively work with multiple clients and adapt to change within a fast-paced high intensity business setting
- Must possess integrity, reliability, responsibility, strong organization skills and high attention to detail
- Bachelor's degree or related experience in business, preferably in Client Service
- 2 years demonstrated client support preferably in the group benefits industry or other related experience
- The work is typically performed in a normal office environment on site at Benefit Harbor. Some extended hours may be required
- This is a full-time exempt position. General hours of operation are Monday through Friday between the hours of 8 am to 5 pm with some flexibility to support clients throughout the continental US. Occasional evening or weekend hours may be required during peak periods
- Previous health and welfare knowledge is a plus
Benefits
- Work is home based until offices reopen
- Some flexibility to support clients throughout the continental US
Company Overview