Note: The job is a remote job and is open to candidates in USA. Backyard Basecamp, Inc. is an organization whose job posting describes work for AGP, a growth partner serving nonprofits and mission-driven organizations through strategy, fundraising, marketing, technology, and analytics. The Senior Account Manager leads client accounts through account planning, strategic development, project management, fundraising strategy, budget oversight, and cross-functional team leadership.
Responsibilities
- Develops communication plans and client budgets with support from the Associate Vice President or Account Director, as needed
- Advances direct response practices in architected strategies
- Responsible for managing and executing projects on time, on budget and with excellence
- Balances the needs of the client with proven best practices to advance sound strategy and deliver strong results with support from the Associate Vice President or Account Director, as needed
- Focuses on making Allegiance Group + Pursuant an indispensable partner
- Presents Allegiance Group + Pursuant work through skilful written and verbal communication
- Confidently presents ideas and data insights to the Client
- Actively listens with the ability to identify client needs and respond accordingly
- Actively works to fully understand our Client’s business
- Facilitates strategic planning, internal communication, and ensures all cross-functional team members understand project parameters and scope of work
- Manages Client communication plan and workflow throughout the agency from project initiation to project completion and billing
- Keeps team members informed of project developments and addresses issues via regular status meetings and published status reports
- Proactively identifies and formulates solutions to potential project challenges
- Develops and organizes all project documentation including strategy documents, copy documents, and data request forms
- Reviews copy and design creative, production worksheets, print setups, and test emails to ensure work product aligns with project strategy
- Develops quality, innovative, and creative ideas with the support of the account team and the Executive Sponsor, Associate Vice President or Account Director
- Leads highly productive meetings internally and with the Client
- Provides clear direction/constructive feedback to all departments
- Closely monitors budget estimate and billing
- Meets with Finance monthly to reconcile project summaries and provides Client billing and closing direction
- Partners with the Executive Sponsor, Associate Vice President or Account Director to identify opportunities to expand existing budget and reallocate unused budget dollars to new priorities
- Embraces a culture of continuous learning
- Comfortable with change and can adapt as needed
- Fosters a climate of respect and collaboration
- Consistently demonstrates integrity, common sense, and professional maturity
- Seeks opportunities to test, learn, and grow to produce better results that drive expanded business with existing clients
- Instils confidence by exhibiting command of project work
- Actively works to develop professional skills by seeking out training and other development activities
- Sets clear timelines and expectations to help hold cross-functional teams accountable
- Completes weekly agency resourcing to support prioritization of workload based across departments
- Facilitates productive and efficient team meetings with internal stakeholders and client contacts
- Ability to foster collaboration and accountability across team members to mitigate challenges and ensure project success
- Serves as a team leader on key projects and celebrates team wins
Skills
- • Bachelor's Degree (BA or BS) in Marketing, Communications, Business, Nonprofit Management, or a related field
- • 4–6 years of experience in client strategy, account management, fundraising, or agency client services, or an equivalent combination of education and experience
- • Strong knowledge of direct response fundraising strategy and campaign execution
- • Understanding of multi-channel campaign planning and project management workflows
- • Ability to translate client goals and performance data into actionable strategic recommendations
- • Strong organizational and project management skills with the ability to manage multiple priorities
- • Excellent written and verbal communication skills, including client-facing presentations
- • Strong client relationship management and stakeholder communication skills
- • Ability to collaborate effectively with cross-functional teams
- • Experience managing budgets, timelines, and project deliverables
- • Strong problem-solving skills with the ability to anticipate and resolve challenges
- • Ability to provide direction and feedback to team members while fostering collaboration
- • High attention to detail and commitment to quality and accuracy
- • Ability to work independently in a fast-paced, deadline-driven environment
- • Candidates must be legally able to work in the United States and maintain proper work authorization throughout employment with AGP
- • Candidates must be able to meet the physical requirements of the job presented in a typical office environment
- • Direct response fundraising campaigns across direct mail and/or digital channels
- • Experience working with nonprofit organizations
- • Agency experience in a client services or strategy capacity
Benefits
- Quarterly recognition program
- 100% remote workforce
- Health, Dental, and Vision plans
- Disability and Company Paid Life Insurance
- Flexible PTO Policy
- Paid Parental Leave
- 401k and company match
Company Overview