Note: The job is a remote job and is open to candidates in USA. Lorygen Group is hiring an Account Support Specialist for a fully remote customer support role. The position involves responding to customer inquiries, documenting cases, resolving issues or escalating them appropriately, providing account and service information, and coordinating with internal teams while maintaining confidentiality and professional service standards.
Responsibilities
- Respond to customer or client questions through approved remote communication channels
- Document interactions accurately and track requests through resolution or appropriate escalation
- Provide clear information about services, processes, account status, or next steps
- Coordinate with internal teams when a request requires additional review or specialized support
- Maintain professional service standards while protecting confidential customer information
Skills
- • Strong written communication and dependable professional follow-through
- • Comfort working independently in a remote environment with clear deadlines and documented procedures
- • Ability to use common business tools such as email, spreadsheets, shared documents, and web-based systems
- • Careful attention to accuracy, confidentiality, record quality, and task completion
- • Ability to learn role-specific systems and communicate questions or exceptions promptly
- The role requires reliable internet access, a suitable private workspace, and responsible handling of confidential information
- Strong candidates for the Account Support Specialist position will be comfortable using skills such as Status Reporting, Digital Accessibility Coordination, Sales Support, Content Operations, Service Documentation, Documentation
Benefits
- 100% remote within the United States
Company Overview