Note: The job is a remote job and is open to candidates in USA. Air Doctor is a company that helps travelers find quality medical care abroad. They are seeking a Senior Account Manager to maintain client accounts, establish client engagement strategies, and build strong relationships while supporting the company's growth in North America.
Responsibilities
- Onboard new customers: taking an active part in Onboarding new partners with the Sale team to expand Air Doctor’s presence in North America
- Serve as the main point of contact for assigned accounts, fostering strong relationships
- Ensure seamless communication between clients and internal business units
- Collaborate with internal teams to ensure the company delivers as per agreed Key Performance Indicators (KPIs)
- Generate, deliver, monitor, and track monthly KPIs, provide regular reports and updates, and discuss necessary action plans with partners considering achieved results
- Act as a proactive problem solver, ensuring client interaction satisfaction
- Develop an in-depth understanding of our products and services to better upsell and cross-sell to clients
- Establish scalable processes: As the first Account Manager in North America, play a key role in building and refining processes that will support Air Doctor’s expansion across the region
- Mentor future team members: As the team grows, provide guidance and support to new Account Managers, sharing best practices and helping them succeed
Skills
- +10 years of experience in a client-facing role, ideally in the tech or SaaS industries
- Proven track record of managing client relationships on the travel insurance segment – advantage!
- Strong verbal and written communication skills to engage effectively with clients and internal teams
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment
- Attention to detail: meticulous in handling sensitive data and performing accurate analysis
- Problem-solving skills: proactive in addressing client inquiries and resolving issues promptly
- The position will require travel within the US and CA to meet and onboard new and existing customers
- Bachelor's degree in business, marketing, or related field preferred
- The ideal candidate will be based on the East Coast, capable of working independently
Company Overview