Note: The job is a remote job and is open to candidates in USA. Victorious is a people-first marketing agency focused on redefining SEO's role in business success. The Senior Account Manager is crucial in ensuring customer satisfaction and measurable outcomes from search-driven marketing campaigns by acting as a strategic partner and mentoring team members.
Responsibilities
- Own a portfolio of high-priority customer accounts with responsibility for long-term retention, strategic expansion, and measurable performance outcomes aligned with the customer’s goals
- Serve as the primary strategic partner, ensuring every initiative is aligned with the customer’s business goals, campaign KPIs, and broader success metrics
- Translate customer goals into clear strategic roadmaps and action plans, ensuring the customer is clear about the work Victorious is providing while aligning internal teams around measurable outcomes using our methodology
- Lead proactive, high-impact client interactions across regular touchpoints, performance updates, and QBRs that build trust and reinforce the value of our services
- Effectively leverage SEO strategists to drive clarity and positioning of campaign performance and explain the impact of search landscape evolutions on their goals
- Surface risks, identify opportunities, and escalate accounts to Account Directors when needed to proactively keep accounts on track and aligned with strategic objectives
- Drive account growth by expanding stakeholder relationships, increasing service adoption, and initiating strategic conversations that lead to renewal and expansion
- Foster strong internal collaboration across cross-functional account team members to ensure aligned, efficient execution, and a seamless customer experience
- Mentor other Account Managers by modeling best-in-class account leadership, contributing to internal knowledge-sharing, and supporting continuous improvement across the team
Skills
- Ability to build trust and credibility with executive-level stakeholders by communicating strategy, performance, and value with clarity and confidence
- Skilled in customer relationship management, including managing complex accounts, navigating competing priorities, and driving long-term satisfaction and retention
- Ability to synthesize and translate customer goals into strategic plans, aligning internal teams and deliverables to measurable outcomes
- Strong understanding of search marketing fundamentals, with the ability to contextualize strategy and performance for customers
- Knowledge of reporting tools and fluency in navigating them, including Looker Studio, Google Analytics, CRM data, and Google Search Console, to surface insights and guide strategic conversations
- Ability to lead and influence cross-functional collaboration, fostering alignment and accountability across internal teams
- Skilled in proactive risk and opportunity management, with sound judgment on when to escalate or intervene to keep accounts healthy
- Strong written and verbal communication skills, with an emphasis on clarity, strategic framing, and customer-centric positioning
- Ability to mentor and elevate peers, contributing to a high-performing, team-oriented culture through coaching and process improvement
- Adaptable and solution-oriented mindset, capable of navigating evolving customer needs, industry shifts, and internal changes with resilience and focus
Benefits
- Excellent Medical / Dental / Vision / Life / LTD Insurance
- 401(k)/Roth Retirement Plan & Company Match
- 100% Remote Work Environment
- Unlimited Paid Time Off
- Company-Paid Holidays + Wellness Days
- Company-provided work equipment
- Monthly Remote Work Stipend
- Monthly Holisticly Wellness Credit
- Charitable Donation Company Match
Company Overview