Note: The job is a remote job and is open to candidates in USA. Bogaard Group International, Inc. is seeking a highly organized Non-Technical Security Systems Program Manager to support its Technical Operations team. The role manages cross-functional projects, develops operational documentation and dashboards, coordinates change management and onboarding, monitors program performance, and drives process improvement in a fully remote environment.
Responsibilities
- Manage multiple projects and initiatives by developing project plans, timelines, milestones, and tracking deliverables
- Develop and maintain documentation that clearly defines roles, responsibilities, and workflows for internal teams, external partners, and vendors to ensure alignment and successful project execution
- Coordinate cross-functional meetings, document action items, and drive accountability to ensure projects remain on schedule
- Develop and maintain SOPs, workflows, process documentation, operational playbooks, and program standards
- Create dashboards, reports, and executive briefings that communicate project status, KPIs, SLAs, and overall program performance
- Gather information from internal stakeholders and subject matter experts to develop clear, organized, and user-friendly documentation
- Monitor project and program performance, conduct periodic audits, identify risks or roadblocks, and proactively recommend solutions
- Coordinate change management activities to ensure updates to processes, standards, and procedures are properly documented and communicated
- Coordinate program intake and service onboarding activities, working with subject matter experts and cross-functional teams to develop and implement new processes and playbooks
- Facilitate ongoing collaboration and dialogue with key stakeholders for progress against the technology roadmap and project plans
- Identify opportunities to improve processes, increase efficiency, and standardize workflows across teams
- Maintain accurate project and program documentation and provide general operational support as needed to advance department and organizational objectives
Skills
- Bachelor's degree required
- 5+ years of experience supporting Security Systems, Corporate Security, Physical Security, Facilities, or Technology teams within a large, global enterprise environment
- Experience developing dashboards, KPIs, executive reporting, SOPs, process documentation, reports, and executive presentations
- Understanding of how Security Systems organizations function within large global enterprises, including project governance, operational processes, and collaboration across Corporate Security, Facilities, IT, and business stakeholders
- Experience supporting project management, change management, process improvement, or operational programs
- Exceptional written and oral communication skills
- Exceptional organizational, communication, and time management skills
- Familiarity with Google Suite tools, technology, and applications
- Ability to manage multiple priorities while working independently and collaboratively
Benefits
- This is a full-time, fully remote position.
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