Note: The job is a remote job and is open to candidates in USA. Convergint is a leading service-based systems integrator with a strong commitment to customer service and company culture. They are seeking a Security Service Technician to handle customer service calls, perform maintenance, and troubleshoot security systems.
Responsibilities
- Respond to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis
- Diagnose, troubleshoot, repair, and replace defective parts and debug a variety of systems for more complicated problems
- Installs projects as necessary
- Participate in the Recruit Awesome People program, helping to grow Convergint by promoting colleague-first culture
- Maintain awareness of and seek to meet the needs and wants of the customer without being prompted
- Demonstrate solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
- Troubleshoot problems and look for solutions
- Work well with general supervision and be a self-starter
- Utilize strong mechanical and electrical aptitude with hand and power tools
- Perform service duties during normal business hours and on-call after-hours, weekends, and holidays rotation
- Perform other duties and responsibilities as requested or required
Skills
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted
- Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
- Solid programming skills and proven ability to troubleshoot problems and look for solutions
- Must be a self-starter and work well with general supervision
- Strong mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, and crimper)
- Frequent visits to job sites are required. Minimal overnight travel is required. A valid driver's license is required
- Strong verbal, written, and interpersonal communication skills
- Solid organizational skills and the ability to handle multiple service needs simultaneously
- Proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel)
- Perform service duties during normal business hours and on-call after-hours, weekends, and holidays rotation
- Performs other duties and responsibilities as requested or required
- Education: High School/GED or equivalent experience
- Minimum Experience: 5+ years servicing, integrating, and programming access control systems
- A valid driver's license with a clean driving record
- Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required
- Relevant field service
- CCTV experience: Milestone / Genetec
- Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
- Intrusion experience: DMP / Bosch
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
Company Overview