Note: The job is a remote job and is open to candidates in USA. Maleda Tech is seeking a Contract SDR Operations & Analytics Analyst to support the operational and analytical backbone of a globally distributed Sales Development Representative team. The role focuses on lead generation, enrichment, scoring, routing, performance measurement, reporting, CRM administration, territory planning, and ad hoc analysis for sales leadership.
Responsibilities
- Lead generation, enrichment & routing: Build and maintain the pipeline that sources, enriches, scores, and routes leads to the right SDR based on territory, segment, and priority
- Goal setting & performance measurement: Define and track team goals across metrics including On-Time Follow-Up Rate, Lead Follow-Up Time, Meeting Set-Up Conversion, and New Supply Added
- Reporting & analytics: Build dashboards and reports that give SDR leadership and the field sales team visibility into pipeline health and rep performance
- Business reviews & territory planning: Support recurring business reviews and territory design and planning for the sales organization
- Ad hoc analysis: Field analytical requests from the SDR and field sales teams, translating business questions into data-driven answers
- CRM administration: Maintain lead and pipeline data integrity in Salesforce, including routing logic, scoring fields, and reporting views
Skills
- 6+ years of experience supporting an SDR or BDR team in an operations, analytics, or sales operations capacity
- Strong analytical skills, with demonstrated ability to design and build models (e.g., lead scoring, conversion, capacity planning, target setting)
- Proficiency in SQL for pulling and manipulating data independently
- Hands-on Salesforce experience (or comparable CRM), including familiarity with lead routing and pipeline reporting
- Familiarity with AI tools such as Claude, and comfort using them in day-to-day analytical or operational work
- Strong written and verbal communication skills, with experience presenting to sales leadership and cross-functional stakeholders
- Comfort operating across time zones and coordinating with a globally distributed team (NAMER, LATAM, EMEA, APAC)
- Remote (must be based in and authorized to work in the U.S.)
- 40 hours per week, 8 hours per day, Monday–Friday; U.S. hours required
- Understanding of the lead data tooling landscape across generation and enrichment (e.g., Clay)
- East Coast time zone strongly preferred to maximize overlap with the European team
Benefits
- Remote (must be based in and authorized to work in the U.S.)
Company Overview