Note: The job is a remote job and is open to candidates in USA. McGraw Hill delivers digital learning experiences that support learners and educators. The Commercial Operations Analyst enables and optimizes third-party distribution channels through data management, reconciliation, process improvement, reporting, and collaboration with internal stakeholders and external distributors.
Responsibilities
- Serve our Sales, Go-To-Market (GTM) teams, and external distribution partners. Support day-to-day channel operations by providing operational insight to help gain clarity on dispute escalations, providing robust data validation on adoption reports and billing activities
- Conduct audits and analysis of 3rd party adoption reports to identify trends, discrepancies, and opportunities
- Audit and maintain metadata accuracy for channel partners across systems
- Track, document, and resolve data errors across multiple platforms
- Drive continuous process transformation across channel operations and optimize the Billing Controls Initiative to increase overall departmental efficiency
- Assist in the curation and maintenance of Salesforce (SFDC) data to ensure consistency and integrity
- Support critical operational initiatives by collaborating directly with external distributors, transaction managers, and internal stakeholders to ensure seamless onboarding and distribution workflows
- Provide backup support for rental and Amazon 3P processing and manage system and data updates as needed
- Develop and maintain process maps for key operational workflows to support efficiency and scalability
- Build and maintain dashboards to support billing controls and operational visibility
Skills
- This is a remote position open to applicants authorized to work for any employer within the United States
- • Bachelor's degree in related field or at least 3 years of relevant professional experience
- • Strong analytical and problem-solving skills with exceptional attention to detail
- • Advanced proficiency in Microsoft Excel (including formulas, pivot tables) and broader Microsoft Office Suite
- • Experience working with SQL and data visualization tools such as Power BI or Tableau
- • Ability to manage, reconcile, and validate large datasets across multiple systems
- • Strong communication skills with the ability to collaborate effectively across internal teams and external partners
- • Proven ability to track errors, identify root causes, and implement solutions
- • Process improvement mindset with demonstrated experience identifying inefficiencies and driving operational enhancements
- • Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- • Working knowledge of CRM/ERP systems (Salesforce preferred)
- • Basic understanding of data governance, metadata management, and system integrations
- • Familiarity with the course material distribution landscape within the Higher Education market
- • Experience with Business Intelligence querying and tools (e.g., SQL-based reporting, Alteryx)
Benefits
- Remote position open to applicants authorized to work for any employer within the United States.
- A full range of medical and/or other benefits, depending on the position offered.
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