Note: The job is a remote job and is open to candidates in USA. Optum is dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions. The SCA Customer Service Representative will handle appointment scheduling, respond to inquiries, and assist customers with health assessments while ensuring a sensitive approach to military culture.
Responsibilities
- Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines
- Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling / fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture
- Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries
- Identify potential behavioral health situations and follow contract specific protocol to assist callers
- Maintain constant awareness of service level and queue status in order to meet contractual requirements
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of call center experience
- 1+ years of customer service experience
- Ability to attend 100% of training for 8 weeks between the hours of 8:00 am - 4:30 pm CST, Monday - Friday
- Ability to work any of our assigned, full time (40 hours / week), 8-hour shift schedules during our normal hours of operations of 6:00 am - 12:00 am CST from Monday - Friday and a rotating shift between the hours of 7:00 am - 5:00 pm CST every other Saturday, including the flexibility to work occasional overtime and weekends given the business need
- Experience with Microsoft Office programs such as Microsoft Word (creating and editing word documents), Microsoft Excel (general spreadsheet navigation, data entry and sorting), and Microsoft Outlook (email and calendar)
- Experience with working in the Healthcare Industry
- Experience in working with Medicaid OR Medicare
- Military experience
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- 8 weeks of paid training
- Telecommuting: position is National Remote (flexibility to telecommute from anywhere within the U.S.)
- $1,500 Sign-On Bonus for External Candidates
Company Overview