Note: The job is a remote job and is open to candidates in USA. Genpact is seeking an experienced SAP OTC/MM Functional Consultant to support and optimize end-to-end Order-to-Cash processes within SAP S/4HANA and ECC. The role focuses on functional support, system integrations, incident resolution, testing, change and release support, documentation, continuous improvement, and collaboration with global business and technical teams.
Responsibilities
- Sales & Distribution Support: Provide day-to-day functional and operational support for the end-to-end Order-to-Cash (O2C) process in SAP S/4HANA and ECC SD, including sales order processing, pricing, credit management, Available-to-Promise (ATP), delivery processing, shipping, billing, output management, and integrations with MM, WM, and FI
- Integration & Data Integrity: Monitor, support, and troubleshoot integrations between SAP and legacy or third-party systems, ensuring data accuracy and business process continuity. Proactively identify and resolve issues impacting integrations with SAP modules (FI, MM, WM) and external systems such as EDI and logistics platforms
- Incident & Problem Management: Perform incident triage, root cause analysis, and problem management to ensure timely resolution of production issues in accordance with established SLAs. Escalate critical issues as needed and drive permanent corrective actions
- Technical Collaboration: Work closely with ABAP, BASIS, middleware, and integration teams to resolve issues related to interfaces, enhancements, reports, workflows, and background jobs
- Testing & Quality Assurance: Support regression testing, patch validation, change impact assessments, and User Acceptance Testing (UAT) to ensure system stability and quality for SAP SD processes
- Change & Release Support: Assist with change requests, minor enhancements, deployment activities, testing, documentation, and knowledge transfer to ensure successful implementation of system changes
- Documentation & Continuous Improvement: Create and maintain support documentation, standard operating procedures (SOPs), and knowledge articles. Analyze recurring issues, recommend process improvements, and implement preventive measures to improve operational efficiency
- Business Partnership: Collaborate with business stakeholders to understand operational needs, provide regular status updates, and deliver a high level of customer service and support
- Global Operations Support: Participate in on-call rotations and provide extended support as needed to ensure seamless operations across the Americas, EMEA, and APAC regions
Skills
- • 5+ years in SAP, with a strong focus on technology solutions for order to cash and hands-on experience with SAP specifically in the areas of sales and distribution
- • 2+ years of experience in S4 HANA
- • In-depth knowledge of the sales distribution processes within SAP, including sales order management, pricing, availability, delivery processing, billing, and invoicing
- • Proven track record of experience in implementing and supporting SAP S/4 and ECC, specifically in the sales and distribution domain, including project planning, data migration, system configuration, and user training
- • Proven experience supporting EDI integration within the SAP Sales and Distribution (SD) module, including troubleshooting IDoc processing, resolving interface errors, and coordinating with technical teams to ensure smooth electronic data exchange in the Order-to-Cash process
- • Strong understanding of IT cloud-based solutions and emerging technologies relevant to OTC and SAP S/4
- • Strong communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization, including sales, customer service, logistics, and finance teams
- • Proficiency in SAP S/4 modules relevant to Sales and Distribution (SD), and integration with other modules
- • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues and drive process improvements
- • Demonstrated ability to work in a fast-paced, dynamic environment, managing multiple priorities and delivering results within deadlines
- • ABAP debugging is a plus
- • Professional certifications such as SAP certifications, specifically in SAP SD, is a plus
Benefits
- Remote (USA)
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