Note: The job is a remote job and is open to candidates in USA. Cloudbeds is a hospitality technology company that provides an integrated software platform for properties worldwide. The Customer Growth Manager focuses on upselling and cross-selling to existing customers, building a customer pipeline, achieving above-quota sales performance, and ensuring high-quality deals with minimal post-sale fallout.
Responsibilities
- As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual
- You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout
- Meet and exceed ambitious targets and revenue goals set by the customer growth management team
- Develop and maintain strong relationships with key stakeholders and decision-makers
- Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication
- Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives
- Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs
- Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products
- Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve
Skills
- • Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space
- • Experience and/or education in hospitality operations
- • Strong understanding of hospitality industry trends and challenges
- • Ability to build and maintain long-term relationships with clients
- • Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions
- • Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders
- • Self-motivated and goal-oriented, with a relentless drive to exceed targets
- • Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I
- • Willingness to travel as required ( < 10% )
- • Demonstrable success in selling PMS or other hotel tech software
- • Languages: English (additional European languages are always a plus!)
Benefits
- Commission is uncapped
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Company Overview