Note: The job is a remote job and is open to candidates in USA. Noblesoft Technologies is seeking an experienced SAP BRIM Project Manager / Support Lead to oversee production support, continuous enhancements, and operational governance across the SAP BRIM landscape. The role leads distributed teams, manages service levels and critical incidents, and coordinates business enhancements from scoping through deployment and hypercare.
Responsibilities
- Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite
- Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first-time-fix rates
- Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post-mortem discussions
- Manage high-volume recurring operations: month-end billing cycles, automated rating batches, bill-run failures, out-of-sequence consumption data, and financial posting reconciliations
- Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks
- Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists
- Coordinate end-to-end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post-deployment stabilization
- Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners
- Provide functional governance across core modules: SAP SOM (Subscription Order Management): Subscription lifecycle, master agreements, product catalog, provider contracts
- Provide functional governance across core modules: SAP CC (Convergent Charging): Rating and charging logic, charge plans, allowance logic, subscriber mapping
- Provide functional governance across core modules: SAP CI (Convergent Invoicing): Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules
- Provide functional governance across core modules: SAP RAR: Revenue postings, reconciliation & rev-rec
- Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers
Skills
- 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS)
- Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end-to-end data pipeline
- Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager
- Demonstrated success managing cross-functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones
- Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries
Benefits
- Remote work (San Jose, CA)
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