Note: The job is a remote job and is open to candidates in USA. Tekmetric provides cloud-based software that helps auto repair shops manage operations, payments, and customer engagement. The Salesforce System Administrator will manage and optimize the Salesforce environment, customize Sales Cloud, support integrations and automation, ensure data integrity and compliance, and provide technical support and training to end users.
Responsibilities
- Manage a Salesforce environment, including system updates, enhancements, and new functionalities to support business reporting and compliance
- Collaborate with stakeholders to gather business requirements and translate them into scalable technical solutions
- Customize and optimize Salesforce Sales Cloud to meet evolving business needs
- Maintain and update comprehensive documentation on Salesforce processes and compliance controls
- Conduct post-implementation reviews of Salesforce configurations and user roles to ensure compliance
- Troubleshoot and resolve issues related to Salesforce applications and integrations
- Ensure data integrity and security within the Salesforce platform
- Provide technical support and training to end-users
- Manage integrations and installed packages, including HubSpot, Chargebee, Zendesk, and Gong
- Oversee duplicate management, data loads, and automation enhancements
- Continuously improve automation workflows and processes
- Maintain a strong focus on optimizing the end-user experience
Skills
- Minimum of 5 years as a Salesforce Administrator
- Strong understanding of Salesforce Sales Cloud, data management, and automation best practices
- Experience with third-party integrations and installed packages
- Excellent problem-solving and troubleshooting skills
- Ability to work cross-functionally with stakeholders to translate business needs into technical solutions
- Salesforce Admin Certification preferred
Benefits
- Hybrid and remote work models based on your proximity to our office hubs.
- Travel to team and company-wide offsites is fully supported.
- Generous Paid Time Off.
- Paid maternity, parental bonding, and medical leave for you or your loved ones.
- Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage; for employee-only plans, 100% of premiums are covered, and 50% of family costs are covered.
- Free, confidential counseling through our partnership with BetterHelp.
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
- Life and Accidental Death & Dismemberment (AD&D) Insurance.
- Up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
- After one year of employment, a $300 home office setup bonus.
- Support for continuing education.
- A stellar team of coworkers, a really cool office, and lots of fun activities.
Company Overview
Company H1B Sponsorship