Note: The job is a remote job and is open to candidates in USA. Comfrt is hiring a Product Operations Specialist to keep SKU definitions consistent across its systems and ensure product data connections work reliably. The role verifies SKU mappings, maintains and troubleshoots integrations, monitors data quality, and supports reporting and process improvement.
Responsibilities
- Confirm and verify that every SKU is correctly mapped across the ERP, e-commerce, warehouse, and marketplace systems so each product has one consistent identifier and attribute set
- Maintain SKU mapping tables and cross-reference files, and resolve duplicate, retired, bundled, or variant SKUs. Make sure this is being done across all business systems and data warehouses
- Validate new product and variant setups against the mapping standards before they go live
- Work with the Master Data Analyst to apply golden-record rules and naming conventions to product data
- Assist in maintain the data connections between systems that exchange product, pricing, and inventory data
- Configure field mappings, sync rules, and transformations in integration tools, and document each connection
- Support Ecommerce Team on any needs during product launch set up
- Partner with BSA Team on new integrations and changes to existing ones
- Test changes in a sandbox before they reach production and confirm that data arrives correctly downstream
- Monitor sync jobs, integration logs, and error queues on a set schedule
- Run routine data checks for missing attributes, mismatched SKUs, and stale records, and correct them before they affect orders
- Keep integration documentation, mapping logic, and runbooks current
- Investigate and resolve product data issues, failed syncs, and mismatched inventory or order records
- Find root causes, not just symptoms, and log recurring issues so they can be fixed at the source
- Escalate platform or infrastructure problems to BSA or Data Engineering with clear reproduction steps and impact
- Communicate status and resolution timelines to Operations leadership and affected teams
- Build and maintain reports on SKU data health, sync reliability, and open issues
- Document standard operating procedures for SKU setup, mapping changes, and integration support
- Recommend process improvements to the Senior Manager of Operations based on recurring issues and data trends
Skills
- 2-4 years of experience in product operations, data operations, supply chain operations, or a similar role that involves product data
- Hands-on experience maintaining SKU or item master data in an ERP or inventory system, such as NetSuite, SAP, Oracle, or Fulfil
- Practical experience with integration or ETL tools such as Celigo &Boomi including field mapping and troubleshooting sync failures
- Strong Excel or Google Sheets skills, including lookups, pivot tables, and data cleanup
- Working knowledge of e-commerce platforms such as Shopify and their product catalog structure
- Ability to read logs, trace data through connected systems, and identify root causes
- Clear written communication for SOPs, runbooks, and issue updates
- Detail-oriented, organized, and able to manage several open issues without close supervision
- Familiarity with MDM concepts such as golden records, entity matching, and data governance
- Experience with SQL or basic scripting for data checks
- Experience with a Product Information Management (PIM) tool
- Bachelor's degree in operations, Supply Chain, Information Systems, or related field, or equivalent experience
Benefits
- Generous paid time off
- Company-covered health insurance
- 5% 401k match
- Discounts on all Comfrt products
- Fully remote work environment
Company Overview