Note: The job is a remote job and is open to candidates in USA. Seagull Software, LLC, develops real-time item-level visibility, label management, and supply chain traceability solutions through its BarTender platform. The Salesforce Operations Manager will maximize the value of Salesforce CRM by managing platform operations, user support, governance, configuration, data quality, integrations, training, and process improvements.
Responsibilities
- Manage all aspects of Salesforce operations, including: + New user account setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules + Resolving user support tickets, troubleshooting, and supporting day-to-day business processes + Monitoring and improving user adoption + Optimizing workflows, dashboards, and reporting + Assisting in training subject matter experts on the effective use of Salesforce + Configuration changes, including (but not limited to) Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
- Identifying and gathering requirements, translating into best practice and scalable solutions, with a focus on exceptional user experience
- Creating a platform roadmap and defining priorities with stakeholders
- Maintaining a detailed understanding of existing sales processes and identifying areas open to process improvement within the SFDC environment
- Liaising and owning the communication of any platform changes to end users and stakeholders
- Overseeing data management to improve Salesforce data quality, implementing rules and automation as needed
- Implementing new processes, educating sales operators and teams on utilizing the new tools and methods
- Developing and owning the onboarding and training of all new and ongoing Salesforce users
- Working with integrated applications, including Zendesk, Marketo, MuleSoft, JIRA
Skills
- Candidates must be authorized to work in the US and not require visa sponsorship
- You are an experienced Salesforce Operations/Administration Manager, comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of Salesforce projects
- You enjoy day-to-day support of Salesforce users, handling troubleshooting and ad-hoc training
- You have proven skills acting as liaison with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact
- Salesforce Certification as an Administrator or Advanced Administrator
- 5+ years of hands-on Salesforce administration/management experience with Sales Cloud, CPQ+, Partner Relationship Management, and MuleSoft
- Ability to translate high-level global sales strategies into system and process requirements, and ensure local execution and business impact
- Advanced Excel skills with a strong understanding of Salesforce data loader
- Proactive mindset toward platform enhancements
- Experience designing scalable, best-practice solutions
- Experienced in change management and governance
- Excellent relationship-building skills and ability to communicate with stakeholders at all levels
- Highly self-motivated, proactive and directed, with keen attention to detail
- Bachelor's degree in Business or related field, professional qualifications, or equivalent work experience
- Salesforce Certified Administrator and/or Advanced Administrator
Benefits
- Potential for an annual discretionary bonus
- Excellent medical, dental, and vision plan
- 401K with 100% employer matching up to 3.0% with immediate vesting
- Accrual of 21 days of PTO (combined vacation and sick days) per year for the first 4 years of employment, with additional accrual increases for years of service
- 8-10 paid company holidays per calendar year
- Company-paid life insurance, short term and long-term disability benefits
- Tuition-reimbursement benefits
- This position may be performed remotely in the US from most states
Company Overview