Note: The job is a remote job and is open to candidates in USA. Carrum Health is a healthcare technology company connecting employers and specialty care providers through a value-based care marketplace. The Senior Manager, Business Operations will lead growth initiatives, build financial models, manage cross-functional execution, analyze experiments and data, and advise leadership on markets and strategic opportunities.
Responsibilities
- Own growth initiatives end-to-end — from framing an ambiguous problem and building the business case, through execution, to measuring impact
- Build financial models to size opportunities, evaluate trade-offs, and make the case for (or against) new growth bets to leadership
- Lead cross-functional execution: set timelines, manage dependencies and budgets, and secure buy-in from Sales, Network, Partnerships, Tech, Finance, and Ops
- Design and monitor growth experiments, using funnel and engagement data to identify what's working and what to kill
- Partner with Product and Care teams to improve the patient experience
- Serve as a thought partner to leadership on new markets, adjacencies, and strategic bets
Skills
- 5+ years of experience in strategy, growth, or operations, ideally in healthcare
- Demonstrated first-principles problem-solving — you can take a vague, unstructured problem ("should we enter X market," "why is conversion dropping") and break it into a rigorous, testable framework without a playbook to follow
- Financial modeling fluency — you can build a model from scratch in Excel/Sheets (unit economics, ROI, sensitivity analysis) to support a strategic recommendation, not just read one someone else built
- Strong SQL or equivalent hands-on data skills — you pull and interpret your own data rather than waiting on analytics
- A track record of independent execution — you've taken an initiative from idea to shipped result with minimal oversight, managing your own cross-functional plan and timeline
- Excellent written and verbal communication — you can write the one-pager that gets an exec team aligned in one read
- Entrepreneurial and resourceful — you're a problem solver
- Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment
- Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results
- We're a remote-first company with employees all over the United States
- This role may include occasional travel for team offsites, client events, or company gatherings
- MBA
Benefits
- Equity
- Annual bonus
- Flexible working hours
- Generous time off
- Paid parental leave
- Opportunities to connect virtually and in-person
- Stock option plan and performance bonus for eligible employees
- Flexible schedules and remote work
- Chicago and San Francisco offices available as an option
- Flexible PTO, within reason
- Summer Fridays (sign off @ 1pm local time)
- 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day
- Annual holiday shutdown in December
- Health, vision, and dental insurance
- Employee Assistance Programs (EAP)
- 401K retirement plan
- Employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee
- Employee resource groups (ERGs) that support parents, women, and various underrepresented groups
Company Overview