Note: The job is a remote job and is open to candidates in USA. Stand8 Technology Consulting provides end-to-end IT solutions to enterprise partners through talent, consulting, and managed services. The company is seeking a Salesforce Operations CRM Analyst to provide production support, troubleshoot issues and integrations, manage users and data quality, conduct testing, and improve CRM adoption and effectiveness.
Responsibilities
- Provide day-to-day production support for Salesforce users across multiple business functions
- Investigate and resolve Salesforce application issues, defects, and user requests
- Troubleshoot integration failures and coordinate resolution with technical teams
- Support GridBuddy-related functionality, user requests, and troubleshooting activities
- Manage user onboarding, provisioning, access requests, and permission changes
- Perform Salesforce data cleanup activities including duplicate management and orphaned record remediation
- Monitor system health and proactively identify data quality concerns
- Execute QA testing, regression testing, and validation activities for platform enhancements
- Create and maintain training materials, user guides, and support documentation
- Assist users with reporting, dashboards, and CRM best practices
- Track support trends and recommend process improvements
- Collaborate with business analysts, administrators, and development teams to improve platform effectiveness
Skills
- • 4+ years of Salesforce Administration, Operations, or CRM Support experience
- • Hands-on experience supporting Salesforce production environments
- • Experience troubleshooting user issues and resolving production incidents
- • Strong Salesforce data management and data quality experience
- • Experience identifying and correcting duplicate records and data integrity issues
- • Experience supporting end-user onboarding and training initiatives
- • Knowledge of Salesforce security, permissions, and user administration
- • Experience executing QA, UAT, or regression testing activities
- • Strong analytical and troubleshooting skills
- • Excellent communication and customer service abilities
- • Ability to manage multiple priorities simultaneously
- • Experience working in Agile or iterative delivery environments
- This job must be worked in the PST time-zone and can be performed remotely, or onsite the greater Los Angeles campus location
- Work Type: Remote
- • Salesforce Administrator Certification
- • GridBuddy experience
- • Salesforce Sales Cloud experience
- • Media, entertainment, licensing, or consumer products industry experience
- Location: Remote, United States (Los Angeles, CA preferred)
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
- This job can be performed remotely, or onsite the greater Los Angeles campus location.
Company Overview
Company H1B Sponsorship