Note: The job is a remote job and is open to candidates in USA. Geneoscopy is seeking a Salesforce Developer and Administrator to support and evolve its Salesforce platform across CRM, Order Management, Billing, and LIMS systems. The role will design, develop, administer, secure, and optimize Salesforce solutions while collaborating with Commercial, Lab, and Software teams to improve workflows, integrations, reporting, and user support.
Responsibilities
- Ensure optimal performance of Salesforce systems and products on a day-to-day basis
- Create, manage, and maintain user profiles, roles, and permission sets in Salesforce to ensure proper access control and data security. Assign appropriate permissions to users based on job functions and ensure compliance with organizational security policies
- Perform regular audits of user access to ensure compliance with internal security policies and industry regulations (e.g., HIPAA)
- Design and generate custom reports and dashboards in Salesforce to provide actionable insights, track key performance indicators (KPIs), and support data-driven decision-making across teams. Ensure reports are tailored to meet business needs and provide regular updates and enhancements as requirements evolve
- Design, create, and manage custom workflows using Salesforce tools such as Flow Builder to automate business processes, improve efficiency, and reduce manual tasks. Regularly evaluate and optimize workflows to ensure they align with evolving business requirements and deliver consistent results across departments
- Develop either out-of-the-box or custom code solutions for our third-party partner integrations
- Responsible for managing our Salesforce environments per industry best practices as it relates to the Software Development Lifecycle
- Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing
- Configure security controls such as IP range restrictions, login hours, and login security policies to limit where and when users can access Salesforce
- Track and report system login attempts, including unsuccessful attempts, to identify potential security threats
- Evaluate and install new Salesforce releases as necessary
- Provide training on any new releases, updates, and end-user support
- Document processes, including error reports and changes to field history tables
- Other duties as assigned
Skills
- Bachelor's degree is required, preferably in Computer Science, Information Technology, or a related field
- Possess 2+ years of hands-on experience with Salesforce Administration, including managing user access, security settings, and profiles (i.e., Field-Level Security, Permission sets, Roles, etc.) with a strong focus on workflow automation
- Salesforce Object Model, including custom objects, relationships (master-detail, lookup), and fields required to design and optimize reports and workflows
- Developing or programming customer-facing interfaces
- Integrating Salesforce with third-party tools and systems for reporting and workflow automation (i.e., using Salesforce APIs, AppExchange apps, or custom integration tools)
- Various database scripting languages (i.e., MYSQL, Apex, Native, VisualForce, and Python)
- Web coding, including HTML and CSS
- Salesforce reporting features, including summary reports, matrix reports, joined reports, and custom report types
- Salesforce CRM platforms
- Demonstrate previous work experience with application and software development as a Programmer, Developer, or Web Engineer
- Possess strong communication skills, with the ability to liaise with non-programmers
- Exemplify the ability to multitask and thrive in an agile, fast-paced, deadline-driven environment while remaining flexible, proactive, resourceful, and efficient
- Possess proficient verbal and written communication skills, while willing to share and receive information and ideas from all levels of the organization to achieve the desired results
- Possess high ethics and conduct business in the most professional manner
- Seek inclusiveness and collaboration but step up to responsibility, make tough decisions, and be accountable for those decisions
- Act as a results-oriented team player with strong interpersonal and communication skills, capable of working collaboratively with colleagues
- This is a salaried position, requiring at least 40 hours per week
- Employees may be required to lift routine office supplies and use standard office equipment
- Must possess the ability to sit and/or stand for long periods
- Must possess the ability to perform repetitive motion
- Hands-on experience with GearSet and Tableau is a plus
- Certifications specific to Salesforce are a plus. (i.e., Salesforce Certified Administrator/Advanced Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Technical Architect)
Benefits
- Bonus: discretionary annual bonus based on a percentage of the employee's base salary
- Benefits include health, vision, dental, life insurance, 401k (with employer match), and paid time off.
- Company stock options
Company Overview
Company H1B Sponsorship