Note: The job is a remote job and is open to candidates in USA. BSN SPORTS is a team athletic gear and sporting goods equipment and apparel distributor. The LAX National Account Representative will manage and grow national accounts through relationship management, strategic account support, and customer service. The role also supports account planning, customized product design, online team stores, billing resolution, industry engagement, and bulk order processing.
Responsibilities
- Manage and grow an assigned book of business through proactive relationship management and strategic account support
- Maintain consistent daily communication with customers, ensuring all emails and text messages are responded to within 24 hours
- Develop and present quarterly account plans for key customers in collaboration with management to support retention and growth goals
- Communicate both positive updates and challenging issues to customers professionally, transparently, and in a timely manner
- Partner with customers to create customized logo concepts and product designs that align with brand standards and team identity
- Build and manage online team stores to support customer fundraising, ordering, and product distribution needs
- Support accounts receivable efforts by assisting customers through billing inquiries and aging AR resolution
- Participate in professional development opportunities and lacrosse industry events on a quarterly basis to strengthen product knowledge and industry relationships
- Utilize approved expense budgets strategically to foster and maintain strong client relationships
- Process bulk customer orders accurately and efficiently, with a target turnaround time of 12 hours or less
Skills
- Sales Acumen
- Organizational Skills
- Communication Proficiency
- Technical Capacity and Training
- Collaboration Skills
- Time Management Skills
- Personal Effectiveness/Credibility
- Customer Service
- A minimum of four years of management and/or sales experience
- A minimum of two years of industry experience
- Lacrosse experience and product knowledge
- Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis
- Bachelor's Degree preferred
Benefits
- Comprehensive Health Care Benefits
- HSA Employer Contribution/ FSA Opportunities
- Wellbeing Program
- 401(k) plan with company matching
- Company paid Life, AD&D, and Short-Term Disability
- Generous My Time Off & Paid Holidays
- Varsity Brands Ownership Program
- Employee Resource Groups
- Access to Financial Coaching and member-owned Credit Union
- St. Jude Partnership & Volunteer Opportunities
- Employee Perks including discounts on personal apparel and equipment!
Company Overview