Note: The job is a remote job and is open to candidates in USA. ComPsych is seeking an Absence Account Representative to build and maintain positive customer relationships. The role serves as a liaison between clients and internal departments, supports implementation and post-implementation activities, resolves client concerns, and identifies opportunities to retain and expand accounts.
Responsibilities
- Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools
- Use independent judgement and discretion when handling matters related to assigned accounts
- Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business
- Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction
- Serve as trusted advisor to client during implementation and post-implementation
- Retain, grow, and expand book of business by identifying opportunities to expand services with additional products
- Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
- Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
- Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
- Work independently as well as foster a positive team environment to best serve our customers
- Other duties as assigned
Skills
- * 1+ years of experience creating and maintaining successful customer relationships required
- * Proficiency in Microsoft Office Suite
- * Ability to travel up to 25% of the time
- * Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- * Ability to be present on camera during work-related trainings, meetings, and/or events
- * Must be able to sit or stand at a desk for prolonged periods while working on a computer
- * Bachelor's Degree preferred
- * Account Management experience a plus
- * Exposure to benefits administration or HR compliance a plus
- * In-depth knowledge of FMLA compliance a plus
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- Remote work arrangement
Company Overview