Note: The job is a remote job and is open to candidates in USA. Grace Hill provides an AI-powered intelligence platform for the real estate industry. The Salesforce Administrator will own the day-to-day health of the Salesforce organization, including automation, data quality, user support, integrations, reporting, and system optimization while partnering with Sales, Customer Success, and Marketing.
Responsibilities
- Serve as the primary administrator for our Salesforce org, managing users, roles, profiles, permission sets, and security settings
- Build and maintain flows, validation rules, and process automation that support sales, renewals, and customer success workflows
- Monitor data quality — dedupe records, enforce field standards, and run regular audits to keep the org clean and reliable
- Manage integrations between Salesforce and other systems in the revenue stack, such as marketing automation (HubSpot), CPQ, and billing tools
- Partner with Sales, Customer Success, and Marketing leaders to translate business requirements into scalable Salesforce solutions
- Build and maintain reports and dashboards that give leadership clear visibility into pipeline, forecasting, and performance
- Manage releases: test changes in a sandbox, coordinate deployments, and document configuration changes
- Provide day-to-day user support — troubleshoot issues, resolve help tickets, and train new users on Salesforce best practices
- Stay current on new Salesforce features and releases, and recommend improvements that reduce manual work for the team
Skills
- At least 5 years of hands-on experience
- 5+ years of experience administering Salesforce, ideally in a B2B SaaS or subscription business
- Salesforce Administrator certification required
- Experience with Salesforce CPQ configuration
- Hands-on experience with Flow Builder, validation rules, and process automation
- Solid understanding of the Salesforce data model, security model, and reporting/dashboard tools
- Experience managing Salesforce integrations with other GTM systems (HubSpot, Gong, ChurnZero, e-signature platforms, etc.)
- Comfortable working directly with Sales, Customer Success, and Marketing stakeholders to gather requirements and deliver solutions
- Strong attention to detail and a bias toward clean, well-documented data
- A clear communicator who can explain technical changes in plain language
- Must have the ability to work on EST/CST
- Applicants must be based in the US and authorized to work in the US at the time of hire
- Experience with systems integration post M&A
- Experience managing the Salesforce ecosystem in a B2B vertical SaaS business – bonus for commercial real estate or proptech
- Salesforce Advanced Administrator or Platform App Builder certification
Benefits
- Comprehensive health, dental, and vision benefits
- Remote work options
- Collaborative, mission-driven culture
Company Overview