Note: The job is a remote job and is open to candidates in USA. Philadelphia Insurance Companies, a member of the Tokio Marine Group, specializes in commercial property/casualty and professional liability insurance. The Sales Trainer will work with customer-facing representatives to enhance their sales effectiveness and customer engagement through targeted coaching and training in a call center environment.
Responsibilities
- Provide sales training and coaching to strengthen product positioning, objection handling, call control, and successful sales conversion
- Lead live call demonstrations, trainee shadowing, and guided practice sessions to demonstrate customer engagement standards and prepare trainees for independent performance
- Coach representatives on tone, pacing, confidence, and sales presence to help them manage complex customer conversations with professionalism
- Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver targeted coaching in sales techniques, underwriting knowledge, procedures, and soft skills
- Develop, refine, and standardize sales techniques including rapport-building, needs discovery, assumptive closing, and value-based selling
- Create and refine call guidelines and objection-handling frameworks that provide clear, compliant, and effective guidance for common sales scenarios
- Partner with the Training team, Team Leads, and Supervisors to communicate performance trends, escalate improvement opportunities, and support consistent training outcomes
- Continuously improve training delivery, classroom facilitation, and coaching methods to increase trainee readiness, consistency, and long-term performance
- Model high energy, positivity, patience, and encouragement while supporting representatives through the learning process
- Perform other duties as assigned
Skills
- High school diploma, equivalent required; additional education preferred
- Active Property & Casualty or Personal Lines insurance license
- Experience delivering live call coaching, call shadowing, quality feedback, or new hire training
- Minimum of five years of sales experience in a call center environment, preferably in insurance sales
- Excellent verbal and written communication skills, including the ability to explain concepts clearly and provide constructive feedback
- Associate degree or higher
- Minimum of two years of experience in insurance underwriting and/or team supervision
- Minimum of five years of experience with personal lines insurance sales
- Collector car insurance experience is a plus; enthusiasm for the collector community is highly valued
Benefits
- Health insurance (medical, dental, vision)
- Flexible spending & health savings accounts
- Life insurance
- Retirement plan
- Paid time off
- Overtime availability
- Employee referral program
- Tuition reimbursement
- Generous 401K match
Company Overview