Note: The job is a remote job and is open to candidates in USA. Gateway Services is a North American pet aftercare provider that partners with veterinary professionals across the United States and Canada. The Sales Support Specialist will support veterinary clinic onboarding and integration, maintain key account relationships, resolve service challenges with Operations, and contribute to customer retention and growth. The role also manages CRM activity, customer outreach, and sales reporting.
Responsibilities
- Support the onboarding and integration of new veterinary clinics, creating a strong and consistent first experience with Gateway
- Build and maintain trusted relationships with key veterinary accounts by understanding their needs and providing prompt, knowledgeable support
- Conduct proactive customer outreach and follow through on questions, concerns, service issues and opportunities
- Partner closely with Operations to resolve service challenges and ensure customer commitments are delivered consistently
- Monitor account activity to identify retention risks, declining engagement and opportunities to strengthen or expand customer relationships
- Maintain accurate customer activity, follow-up and opportunity information in Gateway's CRM platform
- Prepare recurring and ad hoc sales reports and turn customer and account data into useful insights for the Sales team
- Stay informed about Gateway's services, customer needs and competitive activity to help position Gateway as the preferred pet aftercare partner
Skills
- 3+ years of account management, customer success, sales support or related B2B experience
- Proven ability to build and maintain strong customer relationships
- Strong consultative, communication and problem-solving skills
- Highly organized, proactive and disciplined about follow-through
- Comfortable using CRM technology, customer data and sales reporting
- Valid driver's license, reliable transportation and willingness to travel up to 60% as required
- Travel up to approximately 60% based on customer and business needs
- Some weekend work may be required to support customer commitments, deadlines or industry events
- Veterinary, healthcare, service, route-based or related industry experience is an asset
Benefits
- Medical, Dental and Vision coverage
- 401(k) Retirement Savings Plan with employer matching contributions
- Company-paid Life Insurance and Long-Term Disability
- Employee Assistance Program and Gateway CarePath
- Health Savings Account option for eligible High Deductible Health Plan participants
- Flexible Spending Accounts
- Pet Insurance and voluntary insurance options
- Paid vacation and company holidays
- Company technology
- Ongoing coaching, development and career growth
- Remote work
Company Overview