Note: The job is a remote job and is open to candidates in USA. proMX is a consulting company and Microsoft Solutions Partner focused on Microsoft Dynamics 365, project and resource management, process consulting, and software development. The Inside Sales Representative will support the North American sales team across the customer lifecycle, managing sales operations, contracts, renewals, licensing, CRM data, and coordination among Sales, Finance, Project Management, and Delivery teams.
Responsibilities
- Process incoming customer requests and sales inquiries
- Create and maintain opportunities, quotes, orders, and projects in Dynamics 365
- Support the preparation of proposals, quotes, contracts, Statements of Work (SOWs), and other sales documentation
- Coordinate contract creation, amendments, renewals, and extensions
- Manage recurring opportunities and renewal processes, including customer communication and system updates
- Process additional purchases, subscription changes, and change requests for existing customers
- Maintain accurate customer, contract, and opportunity data within Dynamics 365 CRM
- Support Microsoft licensing activities, including licensing guidance, renewals, subscription management, product selection, and pricing validation
- Serve as a first point of contact for internal and customer-facing Microsoft licensing questions
- Research and communicate available Microsoft funding programs, incentives, partner benefits, and pre-sales engagement opportunities
- Assist with project setup activities in Dynamics 365 Project Operations
- Coordinate communication between Sales, Finance, Project Management, and Delivery teams
- Support CRM data quality initiatives and process improvements
- Maintain documentation and ensure compliance with internal sales and operational processes
Skills
- • 3-5 years of experience in Inside Sales, Sales Operations, Commercial Operations, Customer Success Operations, Contract Administration, or a similar B2B role
- • Strong organizational and multitasking skills
- • Excellent written and verbal communication skills in English
- • Experience working with CRM systems, preferably Microsoft Dynamics 365
- • Strong attention to detail and ability to manage multiple priorities
- • Analytical mindset with the ability to research and interpret commercial, licensing, and contractual information
- • Background in B2B tech or consultancy sales
- • Knowledge of Microsoft licensing programs, CSP and partner programs
- • Experience working with Partner Center
- • Familiarity with the Microsoft ecosystem, including Dynamics 365, Power Platform, Azure, and Microsoft 365
Benefits
- Open and cooperative corporate culture with nice colleagues and a trustful working atmosphere
- Flat hierarchy
- Flexible working hours and possibility to work from home
- Further training opportunities
- Future-oriented work with a focus on innovation
- Long term employment
- Free mental health platform
Company Overview