Note: The job is a remote job and is open to candidates in USA. GDT is a global IT services company focused on innovation, inclusivity, growth, and delivering exceptional results. The Sales Support Specialist works closely with Account Executives to support the full sales lifecycle, facilitate post-sales activities, and maintain strong client relationships. The role manages quoting, documentation, vendor coordination, customer onboarding, order tracking, reporting, and internal records.
Responsibilities
- Support assigned Account Executives throughout the full sales lifecycle, including pre- and post-sales activities
- Develop and manage quote configurations to ensure seamless and accurate integration into Salesforce
- Assist with RFQ/RFP documentation, deal reviews, sales order completion
- Communicate with partners, vendors, and suppliers to confirm pricing, discounts, and product availability
- Conduct pricing comparisons using historical data (list price, discount %, GP %) to support strategic quoting decisions
- Assist with deal review and registration
- Engage engineers and solution architects to assist with BOM development and opportunity scoping
- Coordinating with GDT’s logistics and purchasing teams to provide tracking information to the customer and implementation teams
- Process and track return material authorizations (RMAs)
- Assist with RFQ entry and RFP documentation
- Prepare and submit expense reports, aging reports, commission reports, and other required documentation
- Maintain accurate internal and customer-facing records, including updating GDTiQ with opportunity details (name, stage, close date, quote status) and managing tracking spreadsheets
- Assist with onboarding new customers, partners, and vendors while ensuring compliance with internal processes and documentation standards
Skills
- · Strong customer service orientation including excellent telephone etiquette, including appropriately handling calls from clients
- · Microsoft Office required
- · Organized and demonstrated initiative - must be able to handle and prioritize multiple tasks simultaneously in a fast paced, high-pressure environment
- · Team oriented, flexible and adaptable; Positive attitude and strong work ethic
- · Highly polished and professional in demeanor
- Strong self starter detail oriented, basic Excel knowledge, problem solver
- SAP preferred
Benefits
- Career development opportunities
- Access to cutting-edge technology
- A collaborative environment
- A people-first culture focused on inclusivity, growth, and innovation
- The opportunity to make a meaningful impact
- Recognition for contributions
Company Overview