Note: The job is a remote job and is open to candidates in USA. Dunlap Bennett & Ludwig is seeking an enthusiastic and detail-oriented Collections Clerk to join its finance team. The role focuses on contacting clients to collect payments, resolving past-due account issues, maintaining account records, and providing professional customer service through phone and email.
Responsibilities
- Communicate professionally with clients via phone and email to collect payment terms and resolve issues related to past-due accounts
- Provide clear and accurate updates on the status of accounts
- Maintain detailed notes on client’s interactions and payment arrangements
- Collaborate with team members to ensure smooth resolution of overdue accounts
- De-escalate client concerns on billing matters
- Data entry of accounts receivable by recording payment transactions
- Performs other related duties as assigned
Skills
- Excellent verbal and written communication skills
- Strong organizational skills and the ability to prioritize tasks efficiently
- Comfortable making high-volume calls and payment arrangements
- Ability to handle challenging conversations professionally
- Preferred: Two years of debt collection, phone customer service, or finance experience
Benefits
- Flexible schedule
- 100% remote
Company Overview