Note: The job is a remote job and is open to candidates in USA. TNT Growth is a performance marketing agency serving DTC and B2B brands through growth strategy, paid media, and creative production. The Operations Associate will provide interim operational coverage across finance and company operations, then transition into ongoing people operations support, project management, reporting, process documentation, and cross-functional coordination.
Responsibilities
- Contractor invoice review: Review incoming contractor invoices against the financial forecast. Flag discrepancies, missing costs, or new vendors not yet in projections to Finance and escalate to the CEO as needed
- Cost tracker oversight: Periodically review the cost tracker for accuracy. Verify invoice numbers, identify unbilled client costs, and flag billing discrepancies (e.g., clients being served without signed agreements or deposits on file)
- Subscription and credit card management: Maintain the master list of software subscriptions across all departments — tracking which tool is on which card and who owns it. Catch orphaned subscriptions, duplicate tools, and charges on the wrong card. Coordinate card migrations when team members depart or change roles
- Headcount and software request triage: Monitor the automated approval workflow in Slack for new headcount and software purchase requests. Ensure business cases are complete and route to Finance and the CEO for approval. Work with people & talent lead to determine salary range for roles
- Finance meeting support: Help prepare for and support periodic finance review meetings. Track action items, follow up on open billing issues, and ensure recurring reviews happen on schedule
- End-of-quarter and year-end support: Assist Finance with quarterly close activities and budget reconciliation. Support year-end planning by gathering data, tracking deadlines, and coordinating across departments
- Executive meeting support: Prepare agendas, track action items, and maintain documentation for the weekly executive meeting. Ensure follow-through on decisions made in leadership meetings
- Operating system support: Help maintain and reinforce the company’s EOS implementation — ensure scorecard data is updated, rocks are tracked, and meeting cadences are followed across departments
- Contract management support: Support Client Success and Sales with active contract management — tracking signature status on addendums, SOWs, and new agreements. Flag renewals and ensure in-progress contracts don’t stall
- End-of-year performance planning: Work with the CEO and executive team to determine what end-of-year performance evaluation looks like and support the planning process
- Cross-department coordination: Serve as the operational connective tissue between Finance, People Ops, Client Success, and department leads. Triage incoming operational requests and route them to the right owner
- Performance review execution: Partner with the People & Talent Lead to execute the end-of-year performance review cycle — coordinating timelines, compiling self-assessments and manager feedback, and ensuring reviews are completed on schedule across all departments
- Headcount approval coordination: Guide new headcount requests from reviewing the business case through budget approval to confirming the job description with People Operations/Recruiting. Ensure requests are complete and well-documented before routing to Finance and the CEO for final sign-off
- Offboarding support: Assist with managing offboarding checklists in ClickUp as needed — coordinating system access removal, Gusto deactivation, and final day logistics
- Payroll support: Work with Finance to add new hires to payroll, ensuring accurate start dates, compensation, and classification. Not all team members are on Gusto — coordinate across platforms for global employees
- SOP and policy development: Assist People Operations with the creation of new standard operating procedures and company policies as needs arise
- Training material review: Review and offer insight on training slide decks and materials created by People Operations, ensuring accuracy and alignment with company standards
- Hiring coordination: Work with the People Operations/Talent Lead to keep the hiring pipeline moving — ensure job descriptions are finalized, interviews are scheduled, and offers are issued promptly once approved
- Onboarding support: Support People Operations with new hire onboarding logistics including system access setup, Slack workspace invitations, and first-day materials
- Performance review preparation: Own the operational preparation for performance review cycles, including compiling self-assessments, coordinating manager reviews, and organizing materials for calibration. Performance reviews launch Q1
- Time tracking oversight: Own time tracking data cleanup and submission — ensure hours are accurately logged, categorized, and submitted on schedule across teams
- ClickUp and project management: Provide continuous oversight and support for ClickUp across the organization — maintaining workspace hygiene, supporting teams with task management, and ensuring processes are followed
- AI usage and cost oversight: Monitor AI tool usage and associated costs across the company. Flag spend trends, support adoption, and ensure tools are being used efficiently
- All Hands on Deck (AHOD) preparation: Own the AHOD deck coordination — ensure the deck is sent to the executive team a minimum of two weeks in advance for their slides. Own putting in and presenting Ops updates
- Contract management support: Support Client Success and Sales with contract management — addendums, SOWs, renewals, and new agreements. Track status and flag anything stalled
- Process documentation: Document recurring processes, workflows, and escalation paths. Reduce tribal knowledge by building systems and SOPs that outlast any single person
- Cross-department coordination: Serve as the operational connective tissue between Finance, People Ops, Client Success, and department leads. Triage incoming requests and route them to the right owner
- Ad hoc operational projects: Take on special projects as assigned by the Director of Ops — everything from vendor research to data cleanup to rolling out new tools or policies
- Optimization: Identify where AI can expand your capabilities and implement accordingly
- Tooling: Build and utilize agents, skills, and other AI tools
- Research and Project Assistance: Use constructive, robust prompts to generate top results and share best practices with the team
Skills
- 4+ years of experience in business operations, office management, people operations, or a similar generalist role
- Experience working with payroll platforms (Gusto preferred), project management tools (ClickUp preferred), and financial tracking systems
- Strong spreadsheet skills and comfort working with financial data (cost trackers, forecasts, invoice reconciliation)
- Excellent written communication — you'll be drafting SOPs, policies, and cross-functional updates regularly
- Experience in a remote-first environment with distributed teams
- Experience at a marketing agency, professional services firm, or fast-growing startup
- Familiarity with EOS (Entrepreneurial Operating System), or similar systems
- Experience with Brex, PandaDoc, Slack workflows, or similar operational tooling
- Exposure to contractor management or multi-state employment compliance
Benefits
- PTO: Up to 18 days when 1099
- Flexible PTO when W2 (US-based and long-term)
- Benefits (US W2 only): Medical, Dental, and Vision reimbursement up to $500, 401k, and Aflac (Life Insurance, Short Term Disability, Mental Health, etc.)
Company Overview