Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking a Sales Support Specialist to support bank products and services and facilitate daily sales activities. The role identifies sales opportunities, prepares client documentation, analyzes financial data, resolves client and account issues, and provides product expertise and guidance to less experienced specialists.
Responsibilities
- Service & Support - Uncovers sales opportunities through analysis, reporting, and daily support operations. Works directly with individuals to address issues and respond to inquiries. Determines target needs and provides resolution. May serve as the main point of contact for clients throughout sales process, and assists in calls or presentations intended to solicit business
- Documentation - Prepares documentation presented to clients. This may include proposals, service agreements, and implementation forms
- Data Analysis - Sources, compiles, and interprets financial data. Performs analysis to determine trends in market, product, or client information
- Product Specialist - Provides knowledge in area of work. Assists in process troubleshooting for both internal and external parties. May assist in creating and monitoring pricing of Bank products or services, including evaluating competitor products and making suggestions to enhance the attractiveness of Bank offerings
Skills
- Bachelor's Degree and 0 years of experience in Sales, or Customer Service, or Operations OR High School Diploma or GED and 4 years of experience in Sales, or Customer Service, or Operations
- Knowledge of Small Business Administration , Cash Flow Analysis, Financial Analysis, Commercial Lending, Commercial Cash Flow experience
Benefits
- Remote role; may only be hired in NC, SC, VA, FL, GA, TX, AZ
- Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families
Company Overview
Company H1B Sponsorship