Note: The job is a remote job and is open to candidates in USA. Twilio delivers communications solutions that help businesses and developers create personalized customer experiences. The Sales Support Specialist will support Strategic Sales Account Executives by coordinating operational activities across the sales cycle, including pricing, deal workflows, customer support, and cross-functional requests. The role also maintains team trackers and helps resolve sales process challenges.
Responsibilities
- **Be an Internal Liaison:** Create and submit requests and follow up through resolution on them, including but not limited to: Billing, Deal Strategy, Legal, and Security
- Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork is completed and represented accurately. You will work with people, data sets, and processes
- **Build out Pricing and Deal workflows:** Prepare Pricing and Deal Structure; use and master internal pricing tools
- **Order Form:** Creation, amendments, and execution (signatures). Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
- **Quote creation:** CPQ workflows, including converting CPQ into a customer-facing quote/doc
- **Customer support:** Preparation for sales meetings and conducting background account research in support of selected accounts (<10% of time)
- **Supporting Team Success:** Creation and maintenance of team-level tracker for all cross-functional challenges and asks, actively working with Regional Leader and frontline leadership to follow up and resolve them
Skills
- 2+ years of sales operations, Deal Desk, or customer success/account management experience
- Proficiency with Google Sheets and Excel
- Experience working within Salesforce CRM
- Results-driven, detail-oriented, and dedicated individual who is excited for the opportunity to fuel an already successful organization and sales team
- Collaborative approach, a “can do” attitude, and relentless in pursuing goals and solving problems
- Basic understanding of how different functions within an enterprise organization operate
- Ability to advocate for customers internally with cross-functional stakeholders
- Extreme attention to detail on written and verbal communications
- Extremely organized with above-average proficiency and operational excellence in spreadsheets, doc, and presentation creation
- Ability to prioritize and multi-task
- Knowledge in CPaaS and telecom is a plus
- Bachelor's Degree or equivalent years of experience required
- This role will be remote and based in the United States
- For this role, you may be required to travel occasionally to participate in project or team in-person meetings
- Experience working with Tableau or Looker
Benefits
- Remote-first work arrangement
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- Eligibility to participate in Twilio’s equity plan
- Eligibility to participate in Twilio’s corporate bonus plan
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Twilio supports employees’ volunteering and donation efforts
Company Overview
Company H1B Sponsorship