Note: The job is a remote job and is open to candidates in USA. Armada is building modular, edge, and distributed AI infrastructure for customers that cannot rely on centralized cloud. The Lead Level 2 Data Center NOC Engineer provides technical leadership and operational ownership, leading incident response, mentoring NOC staff, and maintaining the uptime and reliability of critical power, cooling, networking, and data center systems.
Responsibilities
- Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians
- Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering
- Lead shift handovers, prioritization, and operational decision-making
- Mentor and coach junior NOC staff and support onboarding
- Represent the NOC during cross-functional incident bridges
- Serve as Incident Commander for medium to high-severity incidents
- Own end-to-end incident lifecycle: detection, triage, mitigation, communication, and resolution
- Drive root cause analysis (RCA) and corrective actions for recurring issues
- Ensure high-quality, executive-ready incident communications
- Continuously improve MTTR and operational reliability
- Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms
- Perform health checks on UPS, PDUs, generators, CRAC/CRAH systems
- Troubleshoot MEP-related issues and coordinate maintenance and remote hands
- Support modular, containerized, and micro data center deployments
- Enforce physical and logical security policies
- Monitor and troubleshoot switches, routers, firewalls, and edge connectivity
- Perform L2/L3 troubleshooting (VLANs, IP addressing, MTU, routing fundamentals)
- Validate fiber/copper connectivity, optics, link status, and redundancy paths
- Troubleshoot VPNs and secure remote access solutions
- Escalate architecture or design issues to Network Engineering (L3)
- Use observability and ITSM platforms (Grafana, Zenduty, ServiceNow, Jira, SolarWinds)
- Own and maintain operational runbooks, SOPs, and escalation procedures
- Improve alerting quality, dashboards, and noise reduction
- Support automation, reporting, audits, and compliance requests
- Partner with Engineering and Product teams
- Participate in change planning, execution, and post-change validation
- Identify operational gaps and drive continuous improvement initiatives
Skills
- 7+ years experience in NOC, data center, or infrastructure operations
- Demonstrated experience leading incidents or technical shifts
- Strong hands-on experience with DCIM/BMS platforms (Distech, Schneider, RadixIOT)
- Advanced L2/L3 networking troubleshooting experience
- Solid understanding of power, cooling, and monitoring systems
- Ability to interpret electrical one-lines and network diagrams
- Comfortable with shift work and on-call rotations
- Certifications: CCNA, JNCIA, CDCTP, CDCP, or equivalent
- Experience with edge/remote connectivity (VSAT, LTE/5G, Starlink)
- Familiarity with Linux/Windows server environments
- Basic scripting (Python, Bash, PowerShell)
Benefits
- Competitive base salary and equity
- Medical, dental, and vision (subsidized cost)
- Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
- Retirement plan options, including 401(k) and Roth 401(k)
- Unlimited paid time off (PTO)
- 14 paid company holidays per year
- This position may be performed remotely in the U.S.
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