Note: The job is a remote job and is open to candidates in USA. Inogen is seeking a B2B Sales Support Representative to serve as a key contact for B2B customers and the B2B sales team. The role provides telephone and electronic support, processes orders and RMAs, maintains pricing accuracy, supports inbound customer communications, and contributes to team projects.
Responsibilities
- Provide phone and electronic support to B2B customers worldwide
- Provide support to Inogen B2B sales team
- Enter all B2B orders and process B2B customer RMA's
- Answer and maintain the domestic partner hotline and other inbound calls from B2B customers
- Be fluent in the operation of the Inogen IT systems, including Oracle and CCOD
- Lead/contribute to projects important to the B2B team's success
- Be responsible for maintaining accurate pricing for B2B customers
- Other duties assigned
Skills
- Experience and ability to care for International distributors and customers
- Must have strong work ethic
- Excellent oral and written communication skills required
- Attention to detail is required
- Analytical & problem-solving skills & ability to multi task
- 2 years' experience in a senior customer service role, required
- Intermediate knowledge/proficiency in Microsoft Office, Oracle, CCOD, required
- A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities
- Bachelor's degree in Business, Communication, or related field of study, preferred
Benefits
- This role is eligible to participate in Inogen’s annual performance bonus incentive plan.
- Highly competitive and company-sponsored benefits and wellbeing programs rooted in our strong culture of excellence.
- Health, dental, and vision insurance.
- 401(k) plan plus employer contribution and match.
- Generous paid leaves such as vacation and sick leave, including paid volunteer time.
Company Overview
Company H1B Sponsorship