Note: The job is a remote job and is open to candidates in USA. Humana is a leading healthcare services company focused on creating integrated and differentiated experiences for patients. The Sales Support Representative 2 role involves providing administrative support to the sales team, processing sales and invoices, and maintaining customer records.
Responsibilities
- Provides timely and effective sales administrative support to assist with the acquisition or retention of customers
- Performs varied activities and moderately complex administrative/operational/customer support assignments
- Processes sales and invoices so that customer orders paid accurately and on time
- Drafts sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements
- Makes standard calculations to accurately compile and report statistics
- Performs background research on customer accounts, prospects, competitors, and industry trends to support the sales teams activities
- Answers internal and customer inquires
- Communicates with staff from other areas in the organization to confirm the status of orders and resolve customer complaints
- Maintains up-to-date customer records
- Decisions are typically focus on interpretation of area/department policy and methods for completing assignments
- Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
- Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion
Skills
- Must have an active Pharmacy Technician license with the Board of Pharmacy in the state you reside
- Must be certified by the Pharmacy Technician Certification Board (PTCB)
- 1 or more years of experience in sales, marketing, or related field
- Excellent written and verbal communications skills
- Proficient in Microsoft Office Programs
- This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Must be able to work a schedule of 8:30am-5:00pm EST
- Associate's or Bachelor's degree in Business or related field
- Experience in collecting, preparing, organizing, duplicating and assimilating documents in support of meetings
- Prior administrative experience
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
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