Note: The job is a remote job and is open to candidates in USA. AAA Life Insurance Company is seeking a Business Analyst II to drive significant changes within the organization. This role involves collaborating with various teams to analyze business processes, gather requirements, and implement solutions that enhance member experience and operational efficiency.
Responsibilities
- Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams
- Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery
- Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities
- Analyze current-state processes, identify friction points, and help define future-state workflows that enable automation and AI solutions
- Create stats and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact
- Use data to identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions
- Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs
- Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives
- Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and service-level expectations
- Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution
- Provide interim or stopgap solutions when needed to bridge gaps until long-term process, system, automation, or AI solutions are available
- Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership
- Maintain a strong understanding of AAA Life products, systems, programs, business processes, and operational priorities
- Continually build knowledge of business analysis, reporting, automation, AI, and technology practices to stay current with business needs
Skills
- Bachelor's degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field
- 4-5 years of experience as a Business Analyst, Business Systems Analyst, or similar role
- Experience working in Agile project methodologies, including story mapping, backlog management, story card creation, and acceptance criteria development
- Solid understanding of APIs, HTTP methods, JSON and XML data formats, HTML, and CSS etc
- Experience creating process flow diagrams, requirements documentation, wireframes, mockups, or similar business analysis artifacts
- Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Visio or similar process-mapping tools
- Ability to work comfortably with both business and technical teams and translate needs across audiences
- Strong analytical and problem-solving skills, including the ability to validate assumptions and identify root causes
- Ability to work independently, manage ambiguity, escalate risks appropriately, and support multiple priorities
- Familiarity with SQL, data flow diagrams, data validation, or querying data to support analysis
- Insurance industry experience, preferably life insurance or another operationally complex financial services environment
- Experience with persona development and persona-based scenarios
- Experience providing interim reporting, analysis, or operational stopgap solutions while long-term technology solutions are developed
Benefits
- Work environment that promotes work-life balance
- Comprehensive medical, dental, and vision coverage starting from your first day
- Employer 401k match and employer contribution to a pension plan
- Generous PTO and paid parental leave to support your family needs
- Various associate resource groups and community involvement initiatives
- Work Solution: Hybrid or remote (USA)
Company Overview