Note: The job is a remote job and is open to candidates in USA. Brinks Home is hiring a Sales Support Representative to coordinate back-end sales operations and support field representatives and installation technicians. The role assists with account setup, installation and activation, verification, and customer onboarding.
Responsibilities
- Support sales representatives with account creation, contract setup, signing, uploading, and quality assurance surveys
- Assist with installation and activation processes for new customers
- Communicate professionally with field agents and internal teams
- Review and respond to initial installation issues involving field sales
- Collaborate with internal departments to ensure customer satisfaction and success of the Brinks Home Direct Program
- Provide support via telephone, QUIQ, and email sales representatives and technicians
- Verifying new accounts meets company criteria and compliance standards
- Coordinate with tech support for scheduling installations
- Conduct verification calls for potential new installations
- Make outbound survey calls for dealer installations
Skills
- Strong communication skills and ability to give/receive feedback professionally
- Reliable attendance, punctuality, and flexibility to take on additional duties
- Coachable yet confident, with ambition to improve; able to work in a fast-paced team environment
- Proficient in computer systems, multitasking, and detail-oriented organization
- Bilingual Spanish/Security Industry experience preferred
Benefits
- Remote
Company Overview