Note: The job is a remote job and is open to candidates in USA. ProNexis is a customer experience and sales support center serving home service brands across North America. The Sales Support Representative handles inbound and outbound customer interactions, qualifies leads, schedules appointments, answers questions, resolves concerns, and supports franchise partners remotely.
Responsibilities
- Answer inbound calls, emails, and other customer inquiries professionally and efficiently
- Place outbound calls to follow up on leads and schedule appointments
- Serve as the first point of contact for prospective and existing customers
- Schedule, confirm, route, and reschedule appointments for multiple home service brands
- Accurately enter and update customer information in CRM and scheduling systems
- Verify customer information and determine eligibility and availability for appointments
- Handle billing questions, product and service inquiries, and general customer concerns
- Overcome customer objections while maintaining a consultative, customer-first approach
- De-escalate challenging situations and provide solutions that create positive customer experiences
- Maintain thorough documentation of all customer interactions
- Meet quality, productivity, attendance, and schedule adherence expectations
- Stay current on multiple brands, products, promotions, and company policies
- Escalate customer concerns appropriately when necessary
- Contribute to a positive team culture through professionalism, accountability, and collaboration
Skills
- • Excellent verbal and written communication skills
- • Comfortable speaking with customers throughout the day
- • Strong customer service mindset with the ability to build rapport quickly
- • Confident handling objections and navigating difficult conversations
- • Detail-oriented with excellent organizational skills
- • Able to learn multiple products, brands, and software platforms
- • Strong computer navigation and typing skills
- • Ability to multitask while maintaining accuracy
- • Self-motivated and able to work independently in a remote environment
- • Dependable with excellent attendance and punctuality
- • Positive attitude and willingness to receive coaching and feedback
- • Sales, appointment setting, call center, customer service, or B2B experience is a plus
- • Must be at least 18 years of age
- • High school diploma or GED required
- • Must be legally authorized to work in the United States
- • Ability to successfully complete training and demonstrate proficiency across multiple brands
- • Reliable high-speed internet connection
- • Computer that meets minimum system requirements
- • Wired USB headset with microphone
- • Webcam for training and meetings
- • Second monitor (or willingness to obtain one if required)
- • Quiet, distraction-free workspace suitable for handling customer calls
- • Ability to maintain confidentiality while working from home
- • Previous customer service, call center, sales, or administrative experience preferred
Benefits
- Fully remote position
- Comprehensive training will be provided on each brand and the systems you'll use
Company Overview