Note: The job is a remote job and is open to candidates in USA. MGC Diagnostics is a company seeking a Sales Support Coordinator to provide effective pre- and post-sale support for domestic and international sales activities. The role supports sales consultants and managers, prepares proposals and orders, manages customer and system information in Salesforce and MAX, coordinates with finance and shipping, and handles customer inquiries to promote sales objectives and customer satisfaction.
Responsibilities
- Ensures the effective and efficient pre- and post-sale support to international sales consultants to achieve sales objectives and customer satisfaction
- Assists international sales managers as requested in screening prospects, including preparing and distributing introductory information and letters to potential customers
- Prepare, assemble and distribute system sales proposals as directed by international sales consultants using pre-approved format, product and configuration descriptions, and MRP system part numbers and prices
- Work with finance to determine and process international capital payments (prepayments, LC, etc.)
- Work with Shipping Department to determine shipping cost estimates, requirements and specifications necessary for international imports/shipments
- Initiate communication and interact with various personnel within customer accounts as well as field sales and service personnel to ensure that all necessary information required to enter, ship and invoice a system order is received before or concurrently with receiving the customer purchase order
- Maintain international proposal and quote documentation including accurate and most current pricing and configuration
- Maintain and distribute pre-approved product and configuration descriptions and other key information used by consultants in support of their selling activities
- Input new customer and maintain current customer information Salesforce database
- Input new customer information in MAX database
- Maintain a cohesive team environment with other functional areas to improve customer satisfaction
- Input system and supply orders (international and domestic)
- Answer customer queue calls for orders, transfers and inquiries
- Act as information conduit between relevant departments at the corporate office and field sales consultants including reporting information from field sales regarding competitive information or new/modified product request to the responsible marketing and product management personnel
- Schedule and quote training requests
- Input new system information into Salesforce
- Maintain current system information in Salesforce
- Process inside sales orders and requests
- Accept other responsibilities as assigned
- Complete training as identified by standard operating procedures and procedural work instructions
- Regular attendance is an essential job function
- Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement
Skills
- High School Diploma or GED
- 1-2 years of experience in marketing, business or related area plus experience in a sales support, customer service or marketing or equivalent experience
- Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills
- Above average computer proficiency in Microsoft Office Suite
- Detail oriented and able to prioritize to manage many tasks at one time
- Flexibility, adaptability and personality to be able to maintain professionalism under deadlines
- Bachelor's degree in marketing, business or related field
Company Overview