Note: The job is a remote job and is open to candidates in USA. Carrier is a global provider of intelligent climate and energy solutions. The Sales Support Coordinator - Post Sales Specialist supports downstream activities after order submission, including order changes, issue resolution, fulfillment coordination, customer communication, and invoicing support. The role works cross-functionally to ensure accurate, timely delivery and continuous process improvement.
Responsibilities
- Process order modifications, change requests, delivery updates, and post booking corrections in the ERP system (e.g., SAP)
- Investigate and resolve issues related to shipping delays, pricing discrepancies, material shortages, mis ships, or product configuration concerns
- Coordinate with Operations, Purchasing, Logistics, and Technical Support to ensure timely and accurate resolution
- Validate documentation and ensure updates comply with commercial policies and standard work
- Serve as the primary point of contact for questions that arise after order entry, including order status, delivery milestones, and invoice-related concerns
- Provide timely communication to Sales Representatives, Project Managers, and customers on issue resolution and expected timelines
- Support escalations for high priority projects, urgent shipments, or key customer accounts
- Assist with credit and debit memo requests, returns processing, and documentation needed for financial reconciliation
- Monitor order progress from booking through shipment and delivery; proactively identify risks or delays
- Collaborate with warehouse, scheduling, and logistics teams to support on time delivery performance
- Validate shipping documentation, ensure accuracy of bill of lading and packing lists, and follow up on freight claims when required
- Support warranty or quality related claim processes by gathering documentation and facilitating cross functional communication
- Maintain accurate order files, customer communications, and fulfillment documentation
- Follow established standard work, policies, and approval workflows for post booking tasks
- Ensure adherence to pricing, terms, warranty requirements, and financial controls
- Use SAP or other enterprise systems to analyze order details, track issues, and support reporting needs
- Identify common causes of order errors or delays and provide feedback to improve upstream order quality
- Participate in process improvement initiatives to increase efficiency and customer satisfaction
- Support enhancements to standard work, documentation templates, and system workflows
- Collaborate with cross functional teams to streamline processes and eliminate recurring issues
Skills
- High School Diploma or GED
- 2+ years of experience in customer service, order management, post sales support, or supply chain operations
- Strong problem solving skills and ability to navigate complex issues involving multiple stakeholders
- Proficiency with ERP systems (SAP strongly preferred)
- Excellent communication skills with the ability to manage customer expectations professionally
- High attention to detail with strong organizational and multitasking abilities
- Ability to work efficiently in a fast paced, cross functional environment
Benefits
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
- This position may be entitled to short-term cash incentives, subject to plan requirements
Company Overview