Note: The job is a remote job and is open to candidates in USA. JECT is a medical aesthetics brand specializing in cosmetic injectables and medical-grade skincare. The Sales Specialist, Client Services role owns the new-client journey by responding to leads, conducting consultative sales conversations, booking appointments, managing follow-up, and supporting inbound client communication and hospitality.
Responsibilities
- Speed to lead. Accountable for the response rate and response time on all inbound leads across text, phone, email, and web form
- Pipeline ownership. Accountable for pipeline integrity in HubSpot, moving every lead deliberately through each pipeline stage. The pipeline is always current and always accurate
- Outreach strategy. Accountable for designing and running the follow-up strategy for leads that don't convert on first contact, including sequencing, messaging, and channel, and for revising it with the Director of Client Services based on performance
- Reactivation. Accountable for structured re-engagement of aged and closed-lost leads, and of segments matched to active promotions. This is a pipeline of several hundred new inquiries a month plus a substantial back catalog
- Consultation and conversion. Accountable for converting qualified leads into booked appointments through consultative conversation, including treatment and provider recommendations, pricing discussions, and objection handling
- Booking retention. Accountable for the booked-to-completed rate, including recovery of cancellations and no-shows
- Reporting and analysis. Accountable for weekly reporting on pipeline performance, and for working with the Director of Client Services to diagnose where the funnel is underperforming and recommend changes
- Handle inbound calls, texts, and emails from existing clients alongside the Client Services team, including scheduling, rescheduling, questions, and service recovery
- Look for the opportunity inside every service conversation: the client who should be on a membership, the client overdue for a treatment, the client who mentioned a friend
- Resolve issues with judgment and warmth, escalating appropriately and documenting accurately in Zenoti and HubSpot
- Maintain a high standard of hospitality in every interaction. Clients should feel known, not processed
- Model the sales-forward approach for the Client Services team and share what's converting
- Partner with Practice Managers, providers, and Marketing on lead flow, promotions, and campaign follow-through
- Contribute to scripts, objection handling, and outreach templates as the program evolves
Skills
- 3+ years in a sales, patient coordination, membership, or consultative selling role
- Motivated by conversion, not only by being helpful
- Builds their own approach rather than working a task list, and can explain why it works
- Genuinely comfortable asking for the appointment, discussing price, and following up more than once without being pushy
- Excellent written communication
- Organized and self-directed in a remote environment
- Comfortable in a CRM
- Discreet, warm, and confident serving an elevated clientele
- High school diploma or equivalent required
- Medical aesthetics, luxury retail, hospitality, fitness, or wellness experience preferred
- Experience with HubSpot and Zenoti (or similar booking software) is a strong plus
Benefits
- Medical, Dental, and Vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Wellhub membership (fitness, wellness, and mindfulness access)
- Paid Time Off
- 401(k) retirement plan
- Commuter and Parking benefits
Company Overview