Note: The job is a remote job and is open to candidates in USA. Gratia is a remote-first, apprenticeship-based platform that connects ambitious companies with hands-on experts through professional development and technology-enabled platforms. The Apprentice Business Analyst will support operations by processing claims, managing data reports, reviewing documents, updating systems, and resolving customer and stakeholder escalations while following established procedures.
Responsibilities
- Process documentation, claims, and data reports strictly following standard operating procedures
- Identify and flag anomalies, missing information, or process breaks to senior team members before they become bigger issues
- Communicate directly with customers and internal stakeholders to resolve escalations and answer questions clearly
- Maintain and update tracking spreadsheets or internal systems to ensure accurate daily reporting
- Manage conflicting priorities and deadlines, communicating trade-offs to your team when urgent requests arrive
Skills
- BS degree or equivalent practical experience
- Up to 2 years of experience in an operations, administration, data entry, or call center
- High attention to detail and the discipline to follow multi-step processes accurately without cutting corners
- Strong problem-solving instincts with a clear understanding of when to investigate an issue and when to escalate it
- Excellent written and spoken English skills, with the ability to communicate empathetically during customer or stakeholder escalations
- A flexible schedule that allows for a consistent daily overlap with US business hours
- Fluency in Spanish is ideal
Benefits
- Flexible Freelance Model: This is a long-term contract/freelance role designed for independent professionals who want the freedom of private practice without the isolation of working alone.
- Portfolio Growth: Elevate your profile by working directly with leaders at innovative global organizations like Gannett and Portrait Analytics.
- A Clear Path Forward: We believe in moving from "doing" to "leading." You’ll have a defined trajectory to gain specialized expertise and leadership skills.
Company Overview