Note: The job is a remote job and is open to candidates in USA. HYDAC is a family-owned company that designs and manufactures innovative products, components, and services for customer needs. The Junior Microsoft Dynamics 365 Administrator will support the Customer Service organization by administering Dynamics 365 and Power Platform environments, maintaining data quality, troubleshooting user issues, managing workflows, and supporting reporting, testing, documentation, and training.
Responsibilities
- Administer user accounts, licenses, business units, teams, and security roles in Dynamics 365 and the Power Platform admin center
- Configure entities, fields, forms, views, charts, dashboards, and business rules based on approved business requirements
- Build, maintain, and monitor Power Automate flows and workflows that support business processes
- Provide Tier 1 and Tier 2 user support; log, prioritize, troubleshoot, and resolve CRM tickets within agreed timelines
- Perform data imports, exports, bulk updates, and duplicate detection to maintain accurate, reliable data
- Support solution management, including moving customizations between development, test, and production environments
- Participate in testing of Microsoft release waves, patches, and internal enhancements; document results and issues
- Monitor system performance, integrations, and storage, escalating issues to the CRM System Administrator as needed
- Create and maintain system documentation, configuration records, and user training materials
- Deliver user training and onboarding sessions for new and existing CRM users
- Support reporting needs using Dynamics 365 views and dashboards, and assist with Power BI reporting as required
- Follow company IT, security, and data governance policies in all system changes
- Be the go-to champion for our Dynamics 365 users: set up accounts, manage security roles, and solve access issues quickly
- Build and fine-tune forms, views, fields, dashboards, and business rules that make everyday work easier
- Help automate the busywork with Power Automate flows and Power Platform tools
- Keep our data squeaky clean through imports, updates, de-duplication, and quality checks
- Troubleshoot tickets, find root causes, and turn fixes into repeatable solutions
- Test new releases and enhancements, and help roll them out smoothly to the team
- Create quick-reference guides and train users so they get the most out of the system
Skills
- A current Microsoft Dynamics 365 or Power Platform certification (for example PL-200, PL-900, MB-210 for Sales, or MB-220 for Marketing)
- 1 to 2 years of hands-on experience with Dynamics 365, Power Platform, or a similar CRM, including internships or project work
- A problem-solver's mindset and the patience to walk a user through a fix without jargon
- Solid organization, curiosity, and a genuine drive to keep learning
- Current Microsoft certification in Dynamics 365 or Power Platform, such as PL-200 (Power Platform Functional Consultant), PL-900 (Power Platform Fundamentals), MB-210 (Dynamics 365 Sales Functional Consultant), or MB-220 (Dynamics 365 Customer Insights - Journeys Functional Consultant, formerly Marketing)
- Associate degree or bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
- 1 to 2 years of experience administering or configuring Microsoft Dynamics 365 CE/CRM or the Power Platform (internships and project work count)
- Working knowledge of Dynamics 365 security roles, data model, and customization tools
- Strong troubleshooting, analytical, and written and verbal communication skills
- Proficiency with Microsoft 365 applications, especially Excel, Teams, and Outlook
- Customer focus and a service-first attitude toward internal users
- Attention to detail and commitment to data accuracy
- Ability to manage multiple priorities and meet deadlines
- Collaboration across departments and time zones
- Self-motivation and discipline to work effectively on-site or remotely
- Bonus points for Power BI, Power Apps, Dataverse, or SQL experience
- Additional Microsoft certifications such as MB-230 (Dynamics 365 Customer Service Functional Consultant), or holding both the Sales (MB-210) and Marketing (MB-220) certifications
- Experience with Power Apps, Dataverse, Power BI, or basic SQL
- Familiarity with ERP integrations (for example SAP) and manufacturing or industrial customer service environments
- Exposure to ITIL or ticketing best practices
Benefits
- Flexibility that fits your life: on-site in Bethlehem, PA or fully remote anywhere in the USA.
- Real mentorship and a clear path to grow from junior admin into a senior CRM or Power Platform role.
- Support for continued Microsoft learning and certifications.
- Comprehensive medical/dental/vision plan
- Paid holidays
- PTO
- 401k with company matching
- FSA account
- Short term disability and life insurance
- Pet insurance
Company Overview