Note: The job is a remote job and is open to candidates in USA. Alonso & Alonso Attorneys at Law, PLLC is a law firm with a collaborative, mission-driven culture and a fast-paced startup dynamic. The Sales Paralegal will manage the sales cycle, engage with prospective clients, maintain client relationships, track activities in CRM software, and convert qualified leads into booked attorney consultations while adhering to strict non-attorney and unauthorized-practice-of-law limitations.
Responsibilities
- Client Engagement: Understanding clients' needs, building rapport, recommending appropriate products or services, and conducting presentations
- Sales Process Management: Managing the sales cycle from lead receipt to closure, including following up on leads, negotiating terms, and closing contracts
- Relationship Building: Cultivating strong relationships with clients that ensure strong support, satisfaction, repeat business, and referrals
- Sales Reporting: Maintaining accurate records of sales activities and customer interactions in CRM software
- Time Management: Effectively prioritizing tasks to meet deadlines and manage multiple client interactions within a fast-paced environment
- Schedule Flexibility: Adapting to a dynamic work schedule that may include occasional evenings, weekends, or travel to accommodate client needs or attend events
- Maintaining strong client relationships to ensure future sales
- Highly motivated and target-driven, with a proven track record in sales
- Excellent presenting, negotiation, and communication skills
- Prioritizing, time management, and organizational skills
- The ability to connect with clients and empathize with them regarding difficult circumstances
- Willingness to travel as needed or attend company events
- Provide administrative and clerical support
- Communicate factual case status updates as directed by an attorney
- Collect documents and information from clients
- Assist in drafting forms and documents under attorney supervision
- Relay attorney-approved information to clients
- Schedule appointments and manage case files
- Provide government filing instructions that are procedural in nature (e.g., where to mail documents, required supporting documents as directed by an attorney)
- Provide legal advice or legal opinions
- Interpret immigration laws, regulations, or policies for clients
- Advise a client on which immigration benefit, strategy, or form to pursue
- Advise whether a client qualifies for any immigration benefit
- Assess eligibility, admissibility, or risk
- Recommend legal strategies or outcomes
- Advise on consequences of criminal history, prior immigration violations, or prior denials
- Sign legal filings on behalf of the firm unless specifically authorized for ministerial purposes
- Represent clients before USCIS, EOIR, DHS, DOL, or any court
- Communicate legal analysis to clients
- Negotiate with government agencies on legal matters
- Answer legal questions, even if the staff member believes they know the answer
- Translate or explain legal advice independently of an attorney
- A client asks any legal question
- A client asks whether they “qualify” or “should apply.”
- A client asks about risks, timelines with legal implications, or likelihood of success
- A case involves criminal history, prior removal, unlawful presence, fraud/misrepresentation, prior denials, or complex facts
- A client requests interpretation of a Request for Evidence (RFE), Notice of Intent to Deny (NOID), or other government notice
- A client expresses confusion about legal advice previously given
- Any situation arises where the staff member is unsure whether the response would constitute legal advice
- When in doubt, escalate to an attorney
Skills
- Proven sales track record is required
- A high school diploma or equivalent is required for this position
- Prior experience in customer service or sales support is needed
- Proficiency in basic computer skills and office software (e.g., Microsoft Office suite)
- Excellent communication skills and a professional demeanor when interacting with clients
- The team member is regularly required to stand, walk, and use their hands to perform tasks. Some lifting of files (up to 10 pounds) may be necessary
- Additional education in customer service, sales, or a related field can be beneficial
Benefits
- Paid Time Off
- Mental Health Days
- Remote work
Company Overview