Note: The job is a remote job and is open to candidates in USA. McKesson is an impact-driven Fortune 10 healthcare company that delivers insights, products, and services to make quality care more accessible and affordable. The Sales Operations Analyst supports customer-facing sales operations, onboarding, client programs, and implementation readiness by coordinating stakeholders, tracking deliverables, maintaining Salesforce data, and improving processes. The role partners with business development, prospective customers, and cross-functional teams to support successful customer outcomes.
Responsibilities
- Coordinates and tracks customer-facing sales operations, onboarding, and client program activities to help ensure schedules, contractual or program commitments, and service expectations are met
- Serves as a liaison between Business Development, prospective customers, and internal project management, services, support, and customer care teams to align mutual objectives and maintain a consistent customer experience
- Develops, reviews, and monitors prospective account or client program success plans with leadership, using milestones, service-level expectations, risks, budgets when applicable, and dependencies to assess progress
- Identifies, evaluates, and recommends process improvements, including proposed solutions, timelines, and change impacts for leadership consideration
- Works directly with prospective customers or customer programs to gather information, clarify requirements, address questions, and support completion of sales, onboarding, and service deliverables
- Provides timely, accurate responses to prospective customer and Business Development Director questions, escalating complex issues and redirecting efforts as appropriate
- Builds and maintains strong prospect-facing communications that support customer satisfaction, confidence, and engagement with McKesson Provider Solutions
- Maintains accurate Salesforce administration, opportunity tracking, customer activity updates, and reporting to support visibility into pipeline, risks, and implementation readiness
- Tracks cross-functional dependencies, schedules, and milestone progress for dedicated Business Development markets, anticipating barriers and coordinating resolution
- Represents Provider Solutions as a liaison to the RFP support team, helping coordinate accurate, timely, and customer-focused responses that align with prospective customer needs
- Validates that implementations are completed timely and accurately in collaboration with onboarding, project management, customer care, and other support teams
- Assists with contract draft requests and related customer documentation by coordinating required inputs, dependencies, and stakeholder reviews
- Develops creative solutions to complex operational problems and executes process improvements that improve customer experience, team efficiency, and implementation quality
- Develops and apply market knowledge, physician practice dynamics, customer needs, and distribution conversion considerations to cultivate future projects, qualify new opportunities, and support effective customer engagement
- Acts as a resource for colleagues with less experience by sharing knowledge, supporting training initiatives, and helping reinforce consistent processes and customer-facing standards
Skills
- Degree or equivalent and typically requires 4+ years of relevant experience
- 4+ years of experience in sales operations, customer success, client program support, project coordination, implementation support, customer care, services/support coordination, or related fields; healthcare distribution experience preferred
- Ability to travel occasionally to support customer, sales, or cross-functional business needs
- Strong written and verbal communication skills with the ability to engage customers, sales leaders, and cross-functional partners clearly and professionally
- Demonstrated ability to work independently with significant latitude, manage competing priorities, and make sound decisions in a complex environment
- Proficiency with Microsoft Office programs, especially Excel and PowerPoint
- Strong interpersonal, resource coordination, and stakeholder management skills with the ability to influence without formal authority
- Experience with Salesforce.com, CRM platforms, SAP(EP1 and/or S4), Tableau, Smartsheet, or other workflow and reporting tools
- Experience in healthcare distribution, physician practice operations, clinic settings, hospital settings, or customer implementation environments
- Demonstrated ability to cultivate relationships across organizational levels and support customer satisfaction through proactive communication and follow-through
- Ability to navigate a matrixed organization, align competing priorities, anticipate change, and coordinate internal or external resources to accomplish goals
Benefits
- In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
- Position offers the possibility of a hybrid work arrangement based on recent updates to our in-office/work-from-home model. If located in DFW area, the selected candidate may be expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely.
Company Overview
Company H1B Sponsorship