Note: The job is a remote job and is open to candidates in USA. Crowne Plaza Lansing is a full-service hotel seeking a Sales Operations Coordinator to provide operational and administrative support to its Sales & Marketing team. The role focuses on sales forecasting, lead management, group coordination, prospecting support, client engagement, sales documentation, and coordinating group preparation and follow-up.
Responsibilities
- Build targeted prospecting lists using repeat business, prior-year accounts, lost business and other market intelligence
- Identify accounts and opportunities requiring sales follow-up
- Maintain accurate and timely information within hotel sales and CRM systems
- Assist with tracking sales activity, deadlines and follow-up opportunities
- Serve as a primary point of contact for incoming sales calls and inquiries
- Assist the sales team with client correspondence, presentations and account documentation
- Maintain organized and accurate sales files
- Prepare detailed group resumes and ensure all relevant information is accurately documented
- Track and communicate group deadlines and required materials
- Assist with pre-arrival group preparation and post-event follow-up
- Process and track eligible planner loyalty/reward points
- Assist in coordinating and preparing for client and planner site inspections
- Support client appreciation and planner engagement initiatives
- Assist with brand engagement activities and sales-related marketing initiatives
- Help ensure clients receive a consistent and professional experience throughout the sales process
Skills
- Ability to communicate, in both oral and written formats, in the language spoken in the workplace
- Strong understanding of revenue management principles
- Strong understanding of safety and health code standards
- Proficient in Microsoft Office and sales and booking platforms
- Willingness to learn hotel-specific sales and CRM systems
- Strong attention to detail and ability to manage multiple deadlines simultaneously
- Ability to work independently while also collaborating effectively with multiple hotel departments
- Professional and personable demeanor with strong customer-service skills
- Ability to maintain confidentiality and handle sensitive client and business information
- Ability to prioritize tasks in a fast-paced environment
- Problem solving, reasoning, motivating, and training abilities are essential
- Ability to engage with guests and colleagues to foster positive interactions and build strong relationships
- A high school or equivalent education
- Minimum one year hospitality, hotel sales, event coordination or administrative experience
- Preferably Delphi and Opera
Benefits
- Medical/Dental/Vision Insurance
- Vacation time
- Vacation Enhancement
- Personal Day
- Paid Holidays
- Funeral/Bereavement Leave
- Pet Bereavement
- Footwear Reimbursement Policy
- $20,000 Life Insurance Policy
- Holiday Bonus
- Sick time
- Travel Benefits at IHG® Hotels & Resorts Worldwide
- Friends and Family Rate at the Crowne Plaza Lansing
- Retirement Plan with company match
Company Overview