Note: The job is a remote job and is open to candidates in USA. Clover Health provides healthcare plans for America’s seniors by combining data, technology, and human empathy to improve care. The Sales Operations Analyst supports agent and agency contracting, sales readiness, performance reporting, enablement, and process improvement across the Medicare Advantage sales organization.
Responsibilities
- Own agent and agency contracting. You are the first point of contact for contracting questions from agents and agencies. This includes onboarding new agencies, running the annual contracting cycle update, and maintaining accurate, up to date records year-round
- Own readiness and vendor support. You coordinate onboarding and data compilation for sales platforms and support those relationships day to day
- Own performance reporting. You own our Sales Ops reporting - from advanced Google Sheets to SQL skills to leveraging AI to support our various dashboards and ad-hoc analysis requests
- Own enablement and process. You maintain our sales playbook, support our remote sales platforms, handle operational onboarding for new sales hires, and own process documentation and improvement across the sales operations function. You are excited to leave your mark and improve how the function operates with a data-driven lens
Skills
- You have three to five years in sales operations, revenue operations, business operations, or a similar analytical operations role
- You demonstrated ability to own a recurring operational process end to end, including but not limited to: accuracy, deadlines, and follow-through
- You have genuine care about data accuracy in a system of record, and the judgment to know when to escalate rather than guess
- You have clear written communication skills
- You have a hunger for owning a process, optimizing it, and continuously improving it as business needs direct
- You have medicare Advantage, health insurance, or another CMS-regulated environment
- Familiarity with broker or agent distribution channels
- Experience with agent contracting, licensing, or appointment systems
- Experience automating manual work through scripting, Apps Script, workflow tools, or AI
- Strong SQL and comfort working in a BI tool such as Mode, Looker, Tableau, or equivalent
- Advanced spreadsheet skills, including modeling that other people rely on
Benefits
- Equity opportunities
- A performance-based bonus program
- 401k matching
- Regular compensation reviews
- Comprehensive medical, dental, and vision coverage
- No-Meeting Fridays
- Monthly company holidays
- Access to mental health resources
- A generous flexible time-off policy
- A remote-first culture that supports collaboration and flexibility, allowing team members to thrive from any location
- Learning programs
- Mentorship
- Professional development funding
- Regular performance feedback and reviews
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
Company Overview