Note: The job is a remote job and is open to candidates in USA. Atlassian develops software that helps teams collaborate and advance humanity through open work. The Customer Success Manager will manage DX customers throughout implementation, program success, product adoption, and renewal while driving engineering transformation, business alignment, and high-value use cases. The role also focuses on customer expansion, executive engagement, and proactive account performance tracking.
Responsibilities
- Become a product expert and a master of our customer success process
- Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
- Create and maintain a customer success plan, tracking success initiatives
- Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
- Identify and resolve potential renewal challenges to ensure a high renewal rate
- Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
- Arrange and conduct Executive and C-level services-related discussions according to the account strategy
- Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
- Collaborate closely with all functions of the business to ensure our customers are successful
- Proactively track and report key account metrics to measure success and identify areas for improvement
Benefits
- This role may also be eligible for benefits, bonuses, commissions, and equity.
- Atlassians can choose where they work – whether in an office, from home, or a combination of the two.
- Health and wellbeing resources
- Paid volunteer days
Company Overview
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