Note: The job is a remote job and is open to candidates in USA. Colibri Group is a pioneer in online professional education, serving over 1 million customers annually. The Sales Manager (B2C) is responsible for providing strategic and operational leadership for B2C sales operations, ensuring revenue performance and optimizing sales processes.
Responsibilities
- Own and optimize day-to-day B2C sales operations to align with revenue targets, service levels, and business priorities
- Establish and enforce operational standards, workflows, and best practices to drive consistency, efficiency, and scalability
- Analyze performance trends, pipeline health, and operational metrics to support leadership decision-making and continuous improvement initiatives
- Lead, coach, and develop frontline sales teams through structured one-on-ones, performance reviews, and targeted development plans
- Facilitate weekly team meetings focused on performance outcomes, execution priorities, and operational alignment
- Conduct quality assurance reviews, including call evaluations and deal audits, to ensure adherence to sales standards and compliance requirements
- Partner with Sales Leadership and HR on hiring decisions, onboarding strategy, and workforce planning
- Approve PTO and manage staffing coverage to maintain operational continuity and productivity targets
- Serve as the primary owner of CRM (HubSpot) operational integrity, including pipeline structure, deal governance, data accuracy, and reporting standards
- Oversee deal crediting, compensation inputs, and data validation in partnership with Finance and Compensation teams to ensure accurate and timely reporting
- Develop, maintain, and scale onboarding materials, training documentation, and operational playbooks
- Ensure consistent and compliant CRM usage through audits, coaching, and continuous process improvements
- Partner cross-functionally with Sales Leadership, Finance, HR, Marketing, and Site Managers to align operational execution with company initiatives
- Act as a liaison between frontline teams and leadership, translating strategic priorities into actionable operational plans
- Communicate performance insights, risks, and improvement opportunities with clarity, accountability, and data-driven recommendations
Skills
- 4–7+ years of experience in sales operations or sales leadership, preferably within a B2C environment
- Proven experience leading teams and driving operational performance
- Excellent communication, organizational, and cross-functional leadership skills
- Strong CRM expertise (HubSpot preferred)
Company Overview