Note: The job is a remote job and is open to candidates in USA. Bellhop is a tech-enabled managed marketplace connecting customers with vetted local and long-distance moving companies. They are seeking a Sales Manager to manage and coach a remote sales team, focusing on performance standards and conversion metrics for inbound leads and follow-up. The role involves building sales scripts, monitoring calls, and collaborating with marketing to enhance lead quality.
Responsibilities
- Manage and coach a remote/offshore sales team handling inbound leads and outbound follow-up for local and long-distance moving customers
- Determine the right number and structure of agents needed to consistently meet our performance standards, adjusting team size as volume and goals change
- Build and continually sharpen sales scripts: objection handling, competitive positioning, value building, and pain discovery
- Set and enforce outreach cadence and follow-up discipline across our CRM and calling/texting platforms, including hitting fast lead-response SLAs
- Run daily quality monitoring — review calls and texts, coach agents 1:1 regardless of tenure, and turn observations into concrete script and process improvements
- Own lead hygiene in the CRM, ensuring every lead is properly logged, statused, and worked
- Track and report team performance and funnel conversion metrics, flagging opportunities and risks
- Partner with marketing and product on lead quality and friction points in the web booking flow
Skills
- Proven experience managing a remote and/or offshore sales or call center team. No moving experience required
- A track record of improving conversion in a phone- and text-based sales environment
- Strong sales fundamentals — you think in terms of a funnel, and you can coach agents to sell better regardless of how long they've been on the team
- Comfortable building and refining scripts, not just enforcing existing ones
- Hands-on and data-driven; comfortable operating without a large management layer above or below you
- We weigh demonstrated sales management ability over years of experience — strong sales chops matter more than tenure
- Experience with CRM and calling/texting platforms in a sales environment
- Experience in moving, relocation, home services, or another managed marketplace business
- Experience building a sales function from scratch in a lean or scrappy environment
Benefits
- Full-time, W2, remote but ideally based in Atlanta, GA or Chattanooga, TN
- Base salary + performance bonus/commission tied to team KPIs (conversion rate, lead response time, and other funnel metrics)
Company Overview