Note: The job is a remote job and is open to candidates in USA. Point is a company focused on making homeownership more valuable and accessible through home equity solutions. The Inside Sales Manager will lead a B2C sales team, managing performance, training, hiring, onboarding, cross-functional initiatives, and sales process improvements.
Responsibilities
- Review and manage team calendars daily to ensure sales coverage
- Work with Account Managers/Sales Reps to overcome complex homeowner scenarios
- Resolve homeowner complaints
- Establish monthly sales goals
- Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls
- Provide coaching to Account Managers/Sales Reps who do not meet performance expectations
- Conduct 1:1s and team meetings
- Develop and implement monthly sales training plans
- Interview and hire new Account Managers
- Guide new Account Managers/Sales Reps through the onboarding process
- Meet with cross-functional partners regularly to provide support on sales-related initiatives
- Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc
- Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience
Skills
- Bachelor's degree in a related field, or equivalent practical experience
- 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams
- Demonstrated ability to analyze performance data, identify trends, and drive operational improvements
- Proven experience leading complex operational and strategic initiatives
- Prior experience managing remote teams, with a data-driven approach to tracking and improving performance
- Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals
- Skilled in defining short-term success metrics that align with long-term company objectives
- Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team
- Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR
- This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory
- This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment
- Location Requirement: This is a remote position. However, candidates must reside in one of Point's states of operation: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI
- Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred
Benefits
- Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.
- Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
- Unlimited paid time off and 10 company holidays.
- Fully remote work and an in-person environment in the downtown Palo Alto, CA HQ.
- Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends.
- In states without PFL, Point offers up to 8 weeks of paid parental leave.
- 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
- Meaningful equity.
- 401K retirement plans for employees.
- Guaranteed life insurance and short- and long-term disability coverage.
- Monthly stipends for internet, mobile plans, and wellness perks.
- A one-time home office reimbursement.
- Company-provided equipment including a MacBook and monitor.
- Point will cover all costs associated with obtaining your MLO license.
Company Overview
Company H1B Sponsorship